Deddy Novie Citra Arta, Muhammad Nur Cahyo Hidayat Nasrullah, Ahmad Raihan Farhan

Assessing the Effect of Service Excellence on Passenger Satisfaction at Regional Airports

Management

Purpose: This study analyzes the effect of check-in counter staff service excellence on passenger satisfaction at Sentani International Airport, Papua...

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Kadek Ardhika Widya Kresna, Tatik Suryani

TRANSFORMATIONAL LEADERSHIP AND EMPLOYEE OUTCOMES: PSYCHOLOGICAL CAPITAL AS MODERATOR

Management

This study aims to analyze the effect of transformational leadership on team member performance and work engagement, as well as psychological capital...

Review:

This study offers valuable insights into the mechanisms through which transformational leadership influences employee outcomes, specifically team memb...

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Sasha Mullally, Peter L. Twohig

Note de la direction

Management

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Gilles Paché

Goal-Driven Logistics—Shaping the Soccer Match Experience

Management

Crowd management at soccer matches—or “football” matches in Europe—presents significant logistical challenges that remain underexplored in...

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Bob Everson

Exploring Employee Attitudes and Behaviors Related to AI Technology and the Future of Work

Management

This qualitative research study explores employee attitudes and coping behaviors toward AI artificial intelligence implementation using Laz...

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John James Cater, III, Marilyn Young

Conflict in Family Firms: Contributors and Reduction Mechanisms

Management

Family businesses are characterized by conflict. The most harmful type of conflict, relationship conflict, can significantly impair the ope...

Review:

This paper, titled "Conflict in Family Firms: Contributors and Reduction Mechanisms," addresses a highly salient and often detrimental aspect of famil...

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DeAndrea Davis, Richard Miller, Scott Wysong

The Influence of Leadership on Self Determination, Work Engagement, and Job Crafting on Marginalized Workers in Health Care Environments

Management

This study examines how dirty workers, those in housekeeping, janitorial, and food services, are marginalized despite their contributions t...

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Bob Everson

Managerial Communication Styles as Predictors of Employee Job Satisfaction: A Mixed-Methods Study

Management

This mixed-methods study explores how managerial communication styles shape employee job satisfaction. Five communication styles: assertive...

Review:

This mixed-methods study effectively explores the crucial link between managerial communication styles and employee job satisfaction, a topic of signi...

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Lucinda L. Parmer, John E. Dillard, Jr.

Locus of Control and Leading Positive Change: Utilizing the Adaptive Leadership Style

Management

To learn, develop, and perform, leaders must lead positive organizational change. It involves establishing a positive climate, creating rea...

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Robert Donmoyer

Knowledge Is Not What It Used to Be: Organizational Research Implications of Critical Theory and Postmodern Thought

Management

Critical theory and postmodern/poststructuralist thought continue to be influential in academia and, increasingly, even in some parts of po...

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