Sheila Maharani Tofina Putri, Dian Yuni Pamuji, Ria Riski Marsuki

Mandarin Language Needs Analysis for Communication in the Tire Manufacturing Industry: A Case Study at PT Sailun Manufacturing Indonesia

Introduction

Mandarin language needs analysis for communication in the tire manufacturing industry: a case study at pt sailun manufacturing indonesia. Analyzes Mandarin language needs for communication in tire manufacturing at PT Sailun Manufacturing Indonesia. Highlights communication gaps between local & Chinese staff, emphasizing language training for productivity.

Abstract

This study aims to analyze the need for Mandarin language skills to support work communication in the tire manufacturing industry, with a case study at PT Sailun Manufacturing Indonesia. The research method used is descriptive qualitative, with data collection techniques including observation, interviews, and documentation.The results of this study show that communication between local employees and Chinese supervisors is mostly conducted directly with the help of translators, as well as using alternatives such as Google Translate and hand gestures. However, these methods are not yet fully effective due to limited internet signal in the machine area and the suboptimal use of hand gestures in conveying detailed messages. The main challenge faced is the limited Mandarin proficiency of local employees, especially in speaking, listening, and reading skills. An effective strategy to overcome these challenges is Mandarin language training accompanied by individual learning motivation.These findings emphasize that mastering Mandarin is an essential need in a multinational work environment to improve communication effectiveness and work productivity.

Review

This study presents a highly relevant and timely analysis of Mandarin language needs within the context of a multinational manufacturing environment, specifically at PT Sailun Manufacturing Indonesia. The researchers embark on a descriptive qualitative journey to explore the communication challenges arising from linguistic differences between local employees and Chinese supervisors in the tire manufacturing industry. The chosen case study approach, utilizing observation, interviews, and documentation, appears well-suited to uncover the nuanced dynamics of workplace communication barriers and provides a focused lens on a significant operational issue. The findings reveal a critical dependency on often-ineffective stop-gap communication methods such as human translators, Google Translate, and hand gestures. These approaches are frequently hindered by practical constraints like poor internet connectivity in operational areas and the inherent limitations of non-verbal communication for conveying complex instructions. The core issue is accurately identified as the inadequate Mandarin proficiency among local employees, particularly in key receptive and productive skills like speaking, listening, and reading. To mitigate these challenges, the study pragmatically proposes structured Mandarin language training combined with fostering individual learning motivation, suggesting a dual approach to skill development and personal investment. The paper successfully underscores the critical role of Mandarin language proficiency as an indispensable asset in modern multinational work environments, directly linking it to enhanced communication effectiveness and overall work productivity. While the current study effectively identifies the "what" and "why" of the language need, its practical implications are far-reaching for any organization operating with a diverse linguistic workforce. This research offers valuable insights for companies facing similar linguistic challenges, providing a solid foundation for developing targeted language policies and training initiatives to foster better cross-cultural communication and operational synergy.

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