Journal of Hospitality Accommodation Management (JHAM)

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Management

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JHAM provides cutting-edge research and insights into hospitality accommodation management. Explore industry trends, best practices, and innovative solutions for hotels and lodging sectors.

Journal of Hospitality Accommodation Management (JHAM) Cover

Articles in this Journal

Governance of Homestay in Cibuntu Tourism Village, Kuningan Regency, West Java, Indonesia

This study aims to analyze homestay governance in Cibuntu Tourism Village, Kuningan Regency, West Java, by highlighting interactions between stakeholders, community adaptation strategies, and opportunities for developing sustainable governance models...

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Guest Comments on Online Travel Agents Regarding the Front Office Department Service at Melia Bali Hotel

This research aims to evaluate guest comments on Online Travel Agents (OTAs) regarding the Front Office Department service at Melia Bali Hotel, Indonesia. The study uses a descriptive qualitative research method to assess guest comments obtained from...

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Implementation of Occupational Safety and Health to Facility Team Employees at Conrad Bali Hotel

This study explores the implementation of occupational safety and health practices for facility team employees at Conrad Bali Hotel. Using a qualitative descriptive method, data were collected through in-depth interviews with the Executive Housekeepe...

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The Influence of Front Office Service Quality on Guest Satisfaction at Courtyard by Marriott Bali Nusa Dua Resort

Service quality plays a vital role in the hospitality industry as it directly influences guest satisfaction, customer loyalty, as well as the image and sustainability of a hotel. As the primary point of guest interaction, the front office is crucial...

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The Effect of Green Human Resource Management and Green Organizational Culture on Employee Green Behavior at a Resort in Bali

This study aims to determine the influence of green human resource management and green organizational culture on employee green behavior. The sampling method used was purposive sampling with 87 respondents who were employees of ABC Bali Resort....

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Digital Interest in Nature-Based Accommodation: A Google Search Study of Glamping Popularity in Indonesia

This study investigated digital interest in nature-based accommodation, particularly glamping, by analyzing Google Search data in Indonesia from 2019 to 2025. Glamping, a fusion of “glamorous” and “camping,” has emerged as a growing trend among urban...

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The Effect of Experiential Marketing Dimensions on Loyalty at Opi Indah Hotel Banyuasin, Palembang

This study investigates the influence of experiential marketing dimensions (sense, feel, think, and act) on customer loyalty at the front office service of Opi Indah Hotel Banyuasin, a mid-scale hotel in a non-metropolitan area of Indonesia. Motivate...

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Comparative Study of Homestay Room Pricing in Munduk and Pinge Tourism Villages, Bali

Homestays as the main form of accommodation in tourist villages have a strategic role in creating authentic experience for tourists while improving the welfare of the local community. In order to maximize the income and the sustainability of the busi...

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Marketing Bedulu Tourism Village in the Era of Industry 5.0: Challenges and Opportunities of 360-Degree Virtual Tours at Tegallinggah Cliff Temple, Bali

This study investigates the implementation of 360-degree virtual tours as a marketing promotion strategy for rural tourism destinations within the Industry 5.0 paradigm. Focusing on the Tegallinggah Cliff Temple in Bedulu Village, Gianyar, Bali, the...