Makbul Mansyur

The Role Of Organizational Culture In Improving Public Services At The Sukabumi Regency Tourism Office

Introduction

The role of organizational culture in improving public services at the sukabumi regency tourism office. Explore the role of organizational culture in enhancing public services at Sukabumi Regency Tourism Office. A strong, positive culture drives employee motivation, improving service quality and performance.

Abstract

The Sukabumi Regency Tourism Office is the focus of this investigation, and its purpose is to determine how organizational culture might contribute to the enhancement of public service. The type of study that is carried out is known as qualitative research, and the data gathering methods that are utilized include observation, interviews, and documentation. The personnel of the Sukabumi Regency Tourism Office who were directly involved in the provision of public services were the ones that participated in the research. Using qualitative analytic approaches in conjunction with the Miles and Huberman models, the collected data were evaluated and interpreted. According to the findings of the research, the organizational culture that currently exists in the Tourism Office of the Sukabumi Regency has an impact on both the level of performance and the quality of the public services that are offered. An organizational culture that is positive and has character causes employees to have high motivation and enthusiasm in providing good and satisfying public services to the community. In addition, a strong organizational culture also influences the attitudes and behavior of employees in carrying out their duties and responsibilities. This study recommends that the Sukabumi Regency Tourism Office need to improve a positive organizational culture and character by strengthening the values of honesty, professionalism, cooperation, and good public service.

Review

This study undertakes a pertinent investigation into the role of organizational culture in enhancing public service delivery at the Sukabumi Regency Tourism Office. Utilizing a qualitative research approach, the authors gathered data through observation, interviews, and documentation, analyzing it with the Miles and Huberman models. The central finding underscores that the prevailing organizational culture significantly impacts both performance levels and the quality of services offered. Specifically, a positive and character-driven culture is shown to foster high employee motivation and enthusiasm, leading to improved public service, while also influencing employee attitudes and behaviors positively. The topic is highly relevant for public administration and organizational development, offering practical insights for the specific context studied. While the study effectively identifies a correlation between organizational culture and service quality, the abstract could benefit from greater detail regarding its methodological execution and the granularity of its findings. For instance, the specific characteristics or dimensions of the "positive organizational culture" beyond the general values of honesty and professionalism are not deeply elaborated, limiting a richer understanding of *how* culture translates into tangible service improvements. Additionally, while qualitative research is appropriate for this inquiry, the abstract does not provide specifics on the number or roles of the "personnel... directly involved," which could offer a clearer picture of the depth and breadth of perspectives captured within the single-case study. Further, a brief mention of the theoretical framework guiding the understanding of organizational culture would enhance the study's academic grounding. Despite these minor areas for potential elaboration, the study provides valuable insights for the Sukabumi Regency Tourism Office, offering a clear recommendation to strengthen positive cultural values. The practical implication is evident: fostering an organizational culture rooted in honesty, professionalism, cooperation, and a service-oriented mindset is crucial for public service excellence. Future research could expand upon these findings by conducting comparative studies across different public offices in the region to assess generalizability, or by exploring the specific leadership behaviors that are most effective in cultivating the desired cultural traits. Overall, this paper offers a solid foundation for understanding the critical link between organizational culture and the delivery of effective public services in a specific local government context.

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