Alzena Rhianazala, Aulia Utami Putri

How Does the Management of Subsidized Housing Loan Program Archives at The Palembang Government Bank Improve Efficiency and Public Services?

Introduction

How does the management of subsidized housing loan program archives at the palembang government bank improve efficiency and public services?. Optimize subsidized housing loan archive management at a Palembang government bank. This study analyzes challenges, digital systems, and HR competencies to boost efficiency and public services.

Abstract

This study examines the archive management of the Subsidized Home Ownership Credit Program at a state-owned bank branch in Palembang, focusing on operational challenges and their implications for public service efficiency. Using a qualitative approach, data was collected through observation, interviews, and documentation to explore factors influencing archive management, including document overload, inadequate storage facilities, and human resource competencies. The uniqueness of this study lies in the evaluation of the implementation of an innovative technology-based digital archive system and its impact on smart governance principles, as well as its contribution to enriching the literature on archive digitization in the public sector. The results indicate that optimizing archive management and developing human resource competencies can significantly improve administrative efficiency and service quality, providing empirical evidence to support innovation policies in public administration and more effective archive management.

Review

This study tackles a highly relevant issue concerning the efficiency and public service implications of archive management within a state-owned bank branch in Palembang, specifically focusing on its subsidized housing loan program. The authors employ a qualitative approach, gathering data through observation, interviews, and documentation, which is well-suited for an in-depth exploration of operational challenges such as document overload, inadequate storage, and human resource competencies. A key strength highlighted is the paper's stated uniqueness in evaluating an innovative technology-based digital archive system and its connection to smart governance principles, positioning it to significantly contribute to the existing literature on public sector archive digitization. The abstract effectively outlines the problem and methodology, providing a clear roadmap for the research. While the study's focus on the implementation of a digital archive system is a promising differentiator, the abstract's results section primarily emphasizes general improvements from "optimizing archive management and developing human resource competencies." To fully leverage its claimed uniqueness, the complete paper would ideally elaborate further on the specific findings pertaining to the *evaluation of the innovative digital system* itself, and *how* it directly addressed the identified challenges and contributed to smart governance. Greater detail on the nature of this innovation and its direct impact, rather than broader archive optimization, would strengthen the empirical evidence presented. Overall, this research offers valuable empirical insights into a critical aspect of public administration—archive management within financial institutions providing public services. The findings supporting the role of improved archive management and human resource development in enhancing administrative efficiency and service quality are significant for policymakers and practitioners. The study's focus on a specific, high-stakes program like subsidized housing loans provides a grounded context, and its potential contribution to the literature on digital archives in the public sector is notable. It serves as a compelling case for innovation policies in public administration and offers a blueprint for more effective archive management in similar contexts.

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