Mardani Supranata, Nadhifatul Lailiyah

Analisis Dampak Penerapan Sistem Enterprise Resource Planning (ERP) Terhadap Kinerja Pengguna Pada Perusahaan Manufaktur Di Manado

Introduction

Analisis dampak penerapan sistem enterprise resource planning (erp) terhadap kinerja pengguna pada perusahaan manufaktur di manado. Telusuri dampak implementasi sistem ERP terhadap kinerja pengguna di perusahaan manufaktur Manado. Studi ini menganalisis faktor keberhasilan ERP dan potensi peningkatan produktivitas pengguna.

Abstract

The following study aims to find out how the application of ERP impacts the performance of manufacturing company users in Manado in 2024 and various factors that have an impact on the success of ERP applications so that ERP can help users. The purpose of the following study is to evaluate how the implementation of ERP systems in manufacturing companies in Manado has a positive impact on user performance. Perceived system complexity, perceived system suitability, user trust in the organisation's infrastructure, perceived system usability and convenience and factory performance are the variables used to assess how ERP system implementation affects user performance. The following study uses a qualitative methodology that is descriptive, analytical, and evaluative in nature. This study shows that the use of ERP systems can improve user performance.

Review

The study, "Analisis Dampak Penerapan Sistem Enterprise Resource Planning (ERP) Terhadap Kinerja Pengguna Pada Perusahaan Manufaktur Di Manado," addresses a highly relevant topic concerning the effectiveness of ERP systems, specifically focusing on user performance within manufacturing companies in Manado. The abstract clearly outlines the objective to evaluate the impact of ERP implementation on user performance and to identify various factors contributing to its success. This regional focus provides a valuable context, offering insights into ERP adoption challenges and benefits within a specific Indonesian business environment, making the study's premise timely and pertinent for both academic discourse and practical application. Methodologically, the abstract states the use of a "qualitative methodology that is descriptive, analytical, and evaluative in nature." However, the subsequent enumeration of variables – perceived system complexity, suitability, user trust in infrastructure, usability/convenience, and factory performance – raises a significant conceptual tension. These variables typically lend themselves to quantitative measurement or a structured qualitative exploration *designed* for such variables. A purely qualitative approach would need to meticulously detail how these concepts are explored, interpreted, and analyzed to determine their "impact" on user performance without implying a quantitative assessment. Furthermore, the inclusion of "factory performance" as a variable to assess *user performance* requires clarification on how this broader organizational metric directly informs the individual user's performance within a qualitative framework. While the study aims to provide valuable insights into ERP's role in enhancing user performance, the abstract's presentation leaves room for significant methodological questions that need to be addressed in the full paper. To strengthen the work, the authors should elaborate on how the qualitative methodology specifically explores and interprets the identified variables without resorting to implicit quantitative assumptions. A detailed discussion of the data collection methods (e.g., in-depth interviews, focus groups, observations) and the analytical framework (e.g., thematic analysis, grounded theory) would be crucial to justify the qualitative approach. It is also important to clarify how "factory performance" is integrated into the assessment of *user performance* through qualitative means. Addressing these points will enhance the study's rigor and ensure its findings are robust and appropriately contextualized within its chosen methodology.

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