Helena Afriyati Kurnia, Annisa Purwatiningsih, Agustinus Ghunu

Strategi Peningkatan Partisipasi Masyarakat dalam Pengawasan Pelayanan Prima di Desa Kalisongo, Kecamatan Dau, Kabupaten Malang

Introduction

Strategi peningkatan partisipasi masyarakat dalam pengawasan pelayanan prima di desa kalisongo, kecamatan dau, kabupaten malang. Telusuri strategi efektif tingkatkan partisipasi masyarakat dalam pengawasan pelayanan prima di Desa Kalisongo, Malang. Penelitian kualitatif ini mengkaji faktor & solusi pengawasan layanan publik desa.

Abstract

Public services at the village level have an important role in governance, especially in providing direct services to the community. Community participation in supervising public services is a basic element in creating governance for the benefit of the community. This study aims to analyze strategies for increasing community participation in supervising excellent services in Kalisongo Village, Dau District, Malang Regency. Using a qualitative approach and descriptive research type, this study explores the factors that influence community participation in supervising services. Law No. 23 of 2014 concerning Regional Government provides a legal framework related to community participation in supervising public services. The theory of community participation by the Ministry of Empowerment of State Apparatus and Bureaucratic Reform (PANRB, 2016) is used as a theoretical basis. Informants in this study include the Village Head, Village Secretary, service staff, and village communities. Data were collected through interviews, observations, and documentation and then analyzed using thematic analysis. Strategies that can be applied to increase community participation in supervising services include forming a community forum that can provide direct input, increasing transparency in the management of public services, and providing easier channels for conveying complaints or suggestions. Pelayanan publik di tingkat desa memiliki peran penting dalam pemerintahan, terutama dalam memberikan pelayanan langsung kepada masyarakat. Partisipasi masyarakat dalam pengawasan pelayanan publik merupakan elemen dasar dalam menciptakan tata kelola pemerintahan untuk kepentingan masyarakat. Penelitian ini bertujuan untuk menganalisis strategi peningkatan partisipasi masyarakat dalam pengawasan pelayanan prima di Desa Kalisongo, Kecamatan Dau, Kabupaten Malang. Dengan menggunakan pendekatan kualitatif dan jenis penelitian deskriptif, penelitian ini menggali faktor-faktor yang mempengaruhi partisipasi masyarakat dalam pengawasan pelayanan. Undang-undang No 23 Tahun 2014 tentang Pemerintah Daerah memberikan kerangka hukum terkait partisipasi masyarakat dalam pengawasan pelayanan publik. Teori partisipasi masyarakat oleh Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (PANRB, 2016) digunakan sebagai landasan teori. Informan dalam penelitian ini meliputi Kepala Desa, Sekretaris Desa, staf pelayanan, dan masyarakat desa. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi kemudian dianalisis dengan analisis tematik. Strategi yang dapat diterapkan untuk meningkatkan partisipasi masyarakat dalam pengawasan pelayanan antara lain dengan membentuk forum masyarakat yang dapat memberikan masukan secara langsung, meningkatkan transparansi dalam pengelolaan pelayanan publik, serta menyediakan saluran yang lebih mudah untuk menyampaikan keluhan atau saran.

Review

This study addresses a highly relevant topic: strategies for enhancing community participation in supervising public services, specifically within Desa Kalisongo, Malang Regency. Given the crucial role of village-level services in direct governance and community welfare, fostering public oversight is fundamental for effective and accountable administration. The research aims to analyze actionable strategies to increase this participation, anchoring its inquiry within the legal framework of Law No. 23 of 2014 on Regional Government and the theoretical lens of community participation from the Ministry of PANRB (2016). This foundational approach provides a solid context for understanding the dynamics of community involvement in local governance. Methodologically, the study employs a qualitative, descriptive research design, which is well-suited for an in-depth exploration of factors influencing participation and identifying practical strategies within a specific setting. Data collection was comprehensive, utilizing interviews with key informants including the Village Head, Secretary, service staff, and community members, complemented by observations and documentation. Thematic analysis was then applied to synthesize the collected data, allowing for the identification of recurring patterns and the development of strategies. This approach ensures a rich understanding of the local context and perspectives from various stakeholders, lending credibility to the findings. The research effectively identifies several pertinent strategies for boosting community involvement in service oversight. These include establishing direct input community forums, enhancing transparency in public service management, and streamlining channels for complaints and suggestions. These recommendations are practical and directly address common barriers to participation, offering valuable insights for Desa Kalisongo and potentially other similar village contexts. While the abstract presents sound strategies, future iterations or implementations could benefit from exploring potential challenges in enacting these strategies, measuring their actual impact on service quality, and considering how to sustain participation beyond initial implementation. This study serves as a strong foundation for improving local governance through empowered community oversight.

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