Supriyanta Supriyanta, Mahardika Yudha Setiawan

PROSES PENINGKATAN WAREHOUSE SERVICE CONTAINER FREIGHT STATION DI PELABUHAN

Introduction

Proses peningkatan warehouse service container freight station di pelabuhan. Pelajari proses peningkatan layanan gudang Container Freight Station (CFS) di terminal petikemas, termasuk kendala fasilitas, biaya, dan solusi untuk efisiensi operasional.

Abstract

Penelitian ini adalah bertujuan untuk mengetahui tentang kegiatan pelayanan gudang CFS di Terminal Petikemas. Metode yang digunakan dalam penelitian ini adalah metode penelitiia kualitatif deskriftif. Hasil penelitian ini adalah: 1) Proses peningkatan pelayanan gudang Conatiner Freight Station yang menerangkan proses peningkatan pelayanan gudang, kegiatan delivery, biaya penumpukan gudang container freight station dan beserta penambahan kekurangan fasilitas di gudang beserta penyelesaiannya. 2) Hambatan- hambatan yang terjadi saat melakukan proses peningkatan pelayanan gudang container freight station yang mana menerangkan banyak atau tidaknya hambatan tersebut terjadi. Saran: bagi gudang CFS harus memperhatikan fasilitas-fasilitas yang kurang menunjang di gudang dan yang belum terdapat di gudang dan jika sudah mengetahui, mengajukan pengadaan kepada Kantor TPKS untuk segera memberikan fasilitas-fasilitas atau peralatan yang kurang di Gudang CFS. 

Review

The paper titled "PROSES PENINGKATAN WAREHOUSE SERVICE CONTAINER FREIGHT STATION DI PELABUHAN" addresses a highly relevant topic within port logistics and supply chain management: the enhancement of Container Freight Station (CFS) warehouse services. The study explicitly aims to understand the operational activities of CFS warehouses at a container terminal, employing a qualitative descriptive research methodology. This approach is well-suited for exploring complex operational processes and identifying specific issues within a particular context, making the research pertinent for stakeholders seeking practical improvements in port operations. The research presents two main findings. Firstly, it meticulously outlines the process of improving CFS warehouse services, detailing aspects such as delivery procedures, container stacking costs, and crucially, identifying existing facility deficiencies along with proposed solutions. This granular focus offers valuable insights into the operational intricacies and potential areas for intervention. Secondly, the study sheds light on the obstacles encountered during the service improvement process, quantifying their occurrence. These findings collectively provide a grounded understanding of the challenges faced by CFS warehouses and pathways for their betterment, moving beyond theoretical discussions to address real-world operational complexities. A key strength of this paper is its direct practical applicability, offering actionable recommendations for CFS warehouse management. The explicit suggestion for CFS warehouses to address facility shortcomings and propose procurement to the TPKS Office demonstrates a clear and tangible path for improvement. While the qualitative descriptive nature provides depth, the generalizability of findings may be limited to similar operational environments. Future research could potentially delve deeper into the *root causes* of the identified obstacles and explore the *quantitative impact* of the proposed facility upgrades, perhaps through a cost-benefit analysis. Nonetheless, this study provides a solid foundation for operational improvements within the specified port context.

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