Widya Surya Andini, Hesty Prima Rini, Ayundha Evanthi

Peran Kepuasan Kerja Sebagai Variabel Mediasi Pada Bank X di Kota Surabaya

Introduction

Peran kepuasan kerja sebagai variabel mediasi pada bank x di kota surabaya. Studi kuantitatif di Bank X Surabaya menganalisis peran kepuasan kerja sebagai mediasi antara beban kerja, keseimbangan hidup-kerja, dan kinerja karyawan.

Abstract

Employees are an aspect that has a role in the sustainability of an organization caused by many factors. This study aims to examine the effect of work overload, work life balance on employee performance with the mediation variable of Bank X employee satisfaction in the city of Surabaya. Quantitative methods were used for 40 respondents obtained from saturated sampling techniques as well as data analysis and hypothesis tests using the SEM-PLS method. The results of the analysis indicate that work overload does not contribute to employee performance but can be the cause of increased job satisfaction, work life balance can contribute to increased employee performance and job satisfaction, and job satisfaction can play a role as a mediator of work overload and work life balance in employee performance.

Review

The study, titled "Peran Kepuasan Kerja Sebagai Variabel Mediasi Pada Bank X di Kota Surabaya," addresses a highly relevant topic concerning employee performance within the banking sector. By investigating the mediating role of job satisfaction in the relationship between work overload, work-life balance, and employee performance, the research aims to unravel critical dynamics that influence an organization's sustainability. The clear objective to examine these specific variables in the context of Bank X in Surabaya offers a focused contribution to understanding the interplay of these factors in a practical setting. Methodologically, the paper utilizes a quantitative approach with SEM-PLS, an appropriate technique for analyzing mediation models. However, a significant limitation lies in the sample size, with only 40 respondents obtained through saturated sampling. While saturated sampling implies studying an entire population, the small number of respondents significantly curtails the generalizability and statistical power of the findings beyond the very specific context of Bank X in Surabaya, raising questions about broader applicability. The results indicate that work overload does not directly affect performance but surprisingly contributes to increased job satisfaction, whereas work-life balance positively impacts both performance and job satisfaction. Crucially, job satisfaction is identified as a mediator for both work overload and work-life balance in relation to employee performance. Despite the sample size concerns, the findings present intriguing implications. The unexpected result that work overload does not directly reduce performance but might enhance job satisfaction is noteworthy and warrants deeper qualitative investigation to understand the underlying mechanisms. The consistent positive impact of work-life balance and the pivotal mediating role of job satisfaction reinforce established understandings of employee well-being. For future research, expanding the sample size to include a larger and more diverse group of banking employees across multiple institutions would significantly enhance the external validity and robustness of these findings. Further exploration into the nuanced relationship between work overload and job satisfaction, perhaps through mixed-methods research, could provide richer insights into employee psychology within demanding work environments.

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