Leddy Yuanasari, Fendy Suhariadi, Fathonah, Agung Widodo

OPTIMIZING BED OCCUPANCY RATES THROUGH SERVICE IMPROVEMENT AT BHAYANGKARA HOSPITAL, BANTEN

Introduction

Optimizing bed occupancy rates through service improvement at bhayangkara hospital, banten. Bhayangkara Hospital optimized bed occupancy (BOR) from 60% to 75% via service improvements, HR training, and technology. Essential strategies for hospital management.

Abstract

Bhayangkara Hospital in Banten provides inpatient, outpatient, and emergency services but faces a significant challenge with a low Bed Occupancy Rate (BOR) despite adequate facilities and services. This study analyzes the factors contributing to the low BOR and develops optimization strategies through service quality improvement, focusing on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Six operational aspects were analyzed: human resources, methods, machinery, finance, materials, and the environment. Using a qualitative approach, data were collected through in-depth interviews with hospital staff and analyzed thematically. Results highlight that limited HR competencies, especially in operating ICU and NICU units, and inadequate medical equipment are significant barriers. Strategies included intensive training with partner hospitals, budget optimization, and technology adoption (e.g., SIM RS, telemedicine). These efforts increased BOR from 60% to 75% within six months. This study underscores the critical role of HR development and service quality improvement in optimizing BOR. It offers practical recommendations for hospital administrators, including targeted HR training, resource optimization, and leveraging technology. The findings provide a framework for addressing similar challenges in other hospitals, contributing to sustainable healthcare service delivery.

Review

The study, "OPTIMIZING BED OCCUPANCY RATES THROUGH SERVICE IMPROVEMENT AT BHAYANGKARA HOSPITAL, BANTEN," addresses a highly pertinent issue in healthcare management: the optimization of bed occupancy rates (BOR) in a hospital setting. The abstract effectively introduces the core problem of low BOR despite adequate facilities and articulates the study's aim to identify contributing factors and develop improvement strategies through service quality enhancement. A key strength highlighted is the reported successful increase in BOR from 60% to 75% within six months following the implementation of the proposed interventions, which immediately signals a practical and impactful outcome for hospital administrators. The methodological approach, utilizing a qualitative design with in-depth interviews and thematic analysis, appears well-suited for diagnosing the root causes of low BOR, specifically identifying limitations in HR competencies for specialized units (ICU/NICU) and inadequate medical equipment. The analysis's scope, encompassing both the five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, empathy) and six operational aspects (human resources, methods, machinery, finance, materials, environment), suggests a comprehensive and multi-faceted investigation into the hospital's challenges. The proposed strategies—intensive training, budget optimization, and technology adoption (SIM RS, telemedicine)—are practical and directly address the identified barriers. This research offers valuable insights and practical recommendations for hospital administrators seeking to enhance operational efficiency and service delivery. The emphasis on targeted HR development, particularly for specialized units, alongside strategic resource optimization and technology leveraging, provides a clear framework for action. While the abstract presents a compelling success story, a full paper would ideally detail the quantitative methodology used to track and attribute the BOR increase to the specific interventions. Nevertheless, the study's findings contribute significantly to the literature on hospital management and service quality, providing a strong case for how integrated service improvement strategies can lead to tangible improvements in healthcare resource utilization and sustainable service delivery in similar institutional contexts.

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