Azza Miftah Rao, M. Fachran Haikal

Manajemen PHU (Penyelenggaraan Haji dan Umrah) Kanwil Kemenag Sumut dalam Upaya Pencegahan Penipuan Travel Haji dan Umrah

Introduction

Manajemen phu (penyelenggaraan haji dan umrah) kanwil kemenag sumut dalam upaya pencegahan penipuan travel haji dan umrah. Pelajari manajemen PHU Kemenag Sumut dalam mencegah penipuan travel haji & umrah. Temukan strategi pengawasan, kendala, dan rekomendasi untuk perlindungan jamaah.

Abstract

Penelitian ini bertujuan untuk mengetahui peran Kementerian Agama sebagai instansi pemerintah yang memiliki kewenangan untuk mengawasi penyelenggara perjalanan haji dan umrah. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi terhadap pejabat Kemenag, biro travel, dan jamaah terdampak. Hasil penelitian menunjukkan bahwa Kanwil Kemenag Sumut menerapkan strategi pengawasan melalui prosedur perizinan ketat, pengawasan berkala dan insidental, serta pemanfaatan aplikasi digital seperti UMRAH CERDAS dan SISKOPATUH. Pencegahan dilakukan secara preventif melalui edukasi dan koordinasi lintas sektor, serta secara represif melalui penindakan biro travel bermasalah. Kendala utama meliputi pelanggaran oleh biro tidak resmi dan rendahnya literasi digital jamaah. Temuan ini menegaskan pentingnya penguatan sistem pengawasan yang terintegrasi, serta memberikan kontribusi terhadap pengembangan model pengawasan yang adaptif dan responsif dalam konteks perlindungan jamaah.

Review

This study critically examines the role of the Regional Office of the Ministry of Religious Affairs (Kanwil Kemenag Sumut) in supervising Hajj and Umrah travel organizers, specifically focusing on their strategies to prevent fraud. Employing a qualitative descriptive methodology, the research effectively gathered data through in-depth interviews, observations, and documentation involving key stakeholders such as Kemenag officials, travel agencies, and affected pilgrims. The findings reveal a comprehensive approach by Kemenag Sumut, characterized by stringent licensing, regular and incidental supervision, and the innovative utilization of digital tools like UMRAH CERDAS and SISKOPATUH. The described strategies, encompassing both preventive education and repressive enforcement actions, underscore the Ministry's commitment to safeguarding pilgrims, making this research highly relevant to contemporary issues in religious tourism. While the abstract provides a clear outline of the strategies implemented, a more profound discussion on the *effectiveness* and *measurable impact* of these interventions would significantly strengthen the paper's contributions. For instance, while "penindakan biro travel bermasalah" (action against problematic travel agencies) is mentioned, greater detail on the frequency, nature, and outcomes of such enforcement actions would provide a more robust understanding of their deterrent and corrective power. The identified constraints, particularly the proliferation of unauthorized travel agencies and the low digital literacy among pilgrims, are critical; however, the abstract's proposed solution of "penguatan sistem pengawasan yang terintegrasi" (strengthening an integrated supervision system) feels somewhat broad. A more granular explanation of how this integration specifically addresses these constraints, perhaps with practical examples or case studies, would enhance the practical implications and applicability of the findings. Overall, this paper addresses a highly pertinent issue concerning public protection and the integrity of religious services. Its exploration of Kanwil Kemenag Sumut's efforts offers valuable insights into current supervisory practices and the inherent challenges faced. The study's contribution lies in affirming the necessity of robust and adaptable regulatory frameworks for pilgrim protection, offering a foundational understanding for policymakers and practitioners in the field. With a more nuanced discussion on the practical effectiveness of its strategies and more concrete recommendations for overcoming identified constraints, this research holds significant potential. The study is well-structured in its approach and presents timely and essential findings, warranting consideration for publication.

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