Ade Iskandar Nasution, Oyo Sunaryo Muklas, Burhanuddin Burhanuddin

Legal Protection of Consumers in Online Buying and Selling Transaction on Sharia E-Commerce

Introduction

Legal protection of consumers in online buying and selling transaction on sharia e-commerce . Ensuring legal protection for consumers in Sharia e-commerce transactions in Indonesia. Integrates national positive law and Islamic principles for justice, honesty, and transparency in online buying.

Abstract

The development of digital technology has brought significant changes to buying and selling patterns, especially with the emergence of sharia e-commerce in Indonesia. Muslim communities are now increasingly choosing e-commerce platforms that offer guarantees for transactions in accordance with sharia principles. However, the growth of sharia e-commerce is also accompanied by challenges and risks, particularly regarding consumer legal protection. Various issues such as fraud, products not matching descriptions, misuse of personal data, and unclear contract terms frequently occur in online transactions. This study aims to analyze the forms of legal protection for consumers in online buying and selling transactions on sharia e-commerce platforms, from both the perspective of national positive law and Islamic legal (sharia) principles. The research adopts a qualitative method with a library research approach, reviewing documents, literature, relevant legislation, and sharia fatwas. The findings indicate that consumer protection in sharia-based online transactions must integrate the principles of justice, honesty, and transparency as contained in the Qur’an and Hadith, and as regulated by the Consumer Protection Act and Electronic Information and Transactions Act (ITE Law). Consumer education, sharia supervisory institutions, and sharia-based dispute resolution mechanisms are key to achieving optimal legal protection. Therefore, integrating national law and sharia principles is crucial to ensure consumer rights and security in Indonesia’s sharia e-commerce ecosystem.

Review

This paper, "Legal Protection of Consumers in Online Buying and Selling Transaction on Sharia E-Commerce," addresses a highly pertinent and contemporary issue arising from the rapid growth of sharia e-commerce in Indonesia. The abstract effectively highlights the increasing preference for sharia-compliant platforms among Muslim communities, while simultaneously pinpointing the critical challenges related to consumer legal protection within this evolving digital landscape. The core problem, as articulated, revolves around common online transaction issues such as fraud, product discrepancies, misuse of personal data, and ambiguous contract terms, which necessitate robust legal frameworks to safeguard consumer interests. The study's objective to analyze forms of legal protection from both national positive law and Islamic legal principles is timely and crucial for the specific context. Employing a qualitative methodology with a library research approach, the study systematically reviews relevant documents, literature, national legislation (Consumer Protection Act, ITE Law), and sharia fatwas. This dual-lens approach, examining both national positive law and Islamic legal principles, is commendable and crucial for a comprehensive understanding of the subject in an Islamic-majority context. The findings indicate a necessity for consumer protection to seamlessly integrate the foundational sharia principles of justice, honesty, and transparency, derived from the Qur’an and Hadith, with the provisions of existing national laws. Furthermore, the research identifies key mechanisms for optimal protection, including consumer education, the establishment of sharia supervisory institutions, and the implementation of sharia-based dispute resolution mechanisms. The paper makes a valuable contribution by advocating for the indispensable integration of national law and sharia principles to ensure robust consumer rights and security within Indonesia’s burgeoning sharia e-commerce ecosystem. Its emphasis on a holistic approach, encompassing legal frameworks, education, and institutional oversight, provides a clear roadmap for policymakers and platform operators seeking to enhance trust and legitimacy. While the abstract sufficiently outlines the theoretical integration, a deeper exploration of potential conflicts or synergistic opportunities between specific articles of national law and particular sharia principles in practical application could further strengthen the analysis. Overall, this study serves as an important foundational piece for understanding and enhancing consumer legal protection in specialized digital markets, offering practical insights for fostering responsible and compliant sharia e-commerce.

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