Ismail Ismail, Sri Maryuni, Pardi Pardi

IMPLEMENTASI KEBIJAKAN SISTEM PENJAMINAN MUTU INTERNAL (SPMI) DALAM MEMBANGUN BUDAYA MUTU DI UNIVERSITAS TANJUNGPURA (Studi Kasus : Prodi Magister Manajemen FEB Universitas Tanjungpura)

Introduction

Implementasi kebijakan sistem penjaminan mutu internal (spmi) dalam membangun budaya mutu di universitas tanjungpura (studi kasus : prodi magister manajemen feb universitas tanjungpura). Implementasi Sistem Penjaminan Mutu Internal (SPMI) di Universitas Tanjungpura, Prodi Magister Manajemen. Mengkaji budaya mutu, komunikasi, dan struktur birokrasi.

Abstract

Penelitian ini dimaksudkan untuk mendeskripsikan dan menganalisis faktor-faktor yang mempengaruhi implementasi kebijakan SPMI dalam membangun budaya mutu di Universitas Tanjungpura dengan studi kasus di Program Studi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Tanjungpura. Penelitian ini menggunakan pendekatan kualitatif dengan penelitian deskriptif dan teori yang digunakan dalam penelitian ini adalah teori Edward III yang dapat dilihat dari empat faktor yaitu komunikasi, sumber daya, disposisi dan struktur birokrasi. Dalam penelitian ini penulis menggunakan data primer berupa wawancara dan data skunder berupa dokumen-dokumen mutu yang berhubungan dengan implementasi kebijakan SPMI Universitas Tanjungpura dan Program Studi Magister Manajemen FEB Universitas Tanjungpura. Hasil penelitian ini menunjukkan bahwa implementasi kebijakan SPMI dilihat dari faktor komunikasi dan struktur birokrasi belum berjalan dengan baik. Hal tersebut dilihat dari penyampaian informasi antara jajaran program studi dengan dosen dan tenaga kependidikan. Jumlah auditor AMI dengan program studi di lingkungan Universitas Tanjungpura perbandingannya masih belum ideal. Temuan hasil AMI harus segera ditindak lanjuti sehingga peningkatan mutu secara berkelanjutan dapat berjalan maksimal. Dalam mengimplementasikan kebijakan SPMI diharapkan para pelaksana kebijakan mulai dari Lembaga Pengembangan Pembelajaran dan Penjaminan Mutu, Fakultas Ekonomi dan Bisnis serta Pragram Studi Magister Manajemen FEB Universitas Tanjungpura bisa lebih optimal lagi agar tujuan yang diharapkan dapat tercapai.

Review

The article "IMPLEMENTASI KEBIJAKAN SISTEM PENJAMINAN MUTU INTERNAL (SPMI) DALAM MEMBANGUN BUDAYA MUTU DI UNIVERSITAS TANJUNGPURA" investigates the implementation of the Internal Quality Assurance System (SPMI) and its role in fostering a quality culture within Universitas Tanjungpura. Focusing specifically on the Master of Management study program at the Faculty of Economics and Business, the research employs a qualitative, descriptive approach. It critically examines factors influencing SPMI implementation through the lens of Edward III's theory, specifically looking at communication, resources, disposition, and bureaucratic structure, gathering data through interviews and documentation. The study's findings reveal significant challenges, particularly concerning the communication and bureaucratic structure aspects of SPMI implementation, which are noted as not yet functioning optimally. The abstract highlights deficiencies in information dissemination between study program leadership, lecturers, and educational staff, indicating a bottleneck in effective communication channels. Furthermore, an imbalance in the ratio of Internal Quality Audit (AMI) auditors to study programs within the university is identified as a critical structural issue. The research emphasizes that the follow-up on AMI findings is often delayed, impeding the potential for continuous quality improvement. These issues collectively hinder the optimal functioning of SPMI and its ultimate goal of cultivating a robust quality culture. This research provides valuable insights into the practical complexities of implementing quality assurance policies in higher education. The application of Edward III's model offers a strong analytical framework for dissecting the multifaceted factors at play. While the abstract effectively identifies problem areas and calls for greater optimization from key stakeholders, the full paper would benefit from a more detailed discussion on the underlying causes of these identified shortcomings and concrete, actionable recommendations for improvement beyond general calls for optimality. Overall, this study serves as an important diagnostic tool for Universitas Tanjungpura and offers relevant considerations for other institutions grappling with similar challenges in embedding a strong quality culture through effective quality assurance systems.

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