Wanda Hamida, Khofifah .

Analisis Tingkat Kepuasan Masyarakat Terhadap Pembangunan Jembatan Di Desa Bulukandang

Introduction

Analisis tingkat kepuasan masyarakat terhadap pembangunan jembatan di desa bulukandang. Penelitian ini mengukur kepuasan masyarakat terhadap pembangunan Jembatan Bulukandang menggunakan CSI & IPA. Hasil: 'cukup puas' (64.92%), dengan prioritas perbaikan pagar, penerangan, dan kondisi hujan.

Abstract

Bulukandang Bridge, which connects Bulukandang Village and Ketanireng Village, was reconstructed to improve public safety and accessibility. To assess the success of this development, it is important to evaluate the level of community satisfaction as the direct users of this infrastructure. This study employs a quantitative descriptive approach using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. Data were collected through questionnaires distributed to 95 respondents living around the bridge area. The analysis focused on five main indicators: construction quality, safety and security, comfort, traffic flow, and aesthetics. The results show that the community’s satisfaction level with the construction of Bulukandang Bridge falls into the "fairly satisfied" category, with a CSI score of 64.92%. Based on the IPA analysis, three attributes fall into Quadrant I (top priority): the bridge-side safety fence, lighting around the bridge, and the bridge condition during rain. These findings can serve as a reference for the government and related stakeholders in improving the quality of future infrastructure development.

Review

This paper, titled 'Analisis Tingkat Kepuasan Masyarakat Terhadap Pembangunan Jembatan Di Desa Bulukandang,' addresses a crucial aspect of public infrastructure development: the assessment of community satisfaction. Focusing on the recently reconstructed Bulukandang Bridge, which serves as a vital link between Bulukandang and Ketanireng Villages, the study aims to evaluate the success of this project from the perspective of its direct users. The premise that public safety and accessibility improvements necessitate user-centric evaluation is well-founded, making the exploration of community satisfaction both timely and relevant for local governance and development initiatives. Methodologically, the study employs a quantitative descriptive approach, leveraging the well-established Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) techniques. Data were systematically collected through questionnaires administered to 95 respondents residing in the immediate vicinity of the bridge, examining satisfaction across five key indicators: construction quality, safety and security, comfort, traffic flow, and aesthetics. The findings reveal a 'fairly satisfied' community response, indicated by a CSI score of 64.92%. Crucially, the IPA identified specific areas demanding urgent attention, namely the bridge-side safety fence, lighting around the bridge, and the bridge's condition during rainfall, categorizing these as top priorities for improvement. While the study provides valuable insights by quantifying user satisfaction and pinpointing critical areas for improvement, it also presents avenues for deeper exploration. The 'fairly satisfied' categorization, while numerically precise, could benefit from a more nuanced discussion within the full paper regarding the specific factors preventing higher satisfaction levels. Furthermore, a brief discussion on the sampling methodology, beyond just the number of respondents, could strengthen the generalizability of the findings. Nevertheless, the application of CSI and IPA methods effectively translates community feedback into actionable recommendations, offering a practical reference for government bodies and stakeholders. These insights are essential for enhancing the quality and user-centricity of future infrastructure projects, particularly in addressing critical safety and comfort attributes identified by the community.

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