Reyga Aditya Mahendra, Michella Beatrix, Masca Indra Triana

ANALISIS KEPUASAN PENGGUNA TERHADAP PEMELIHARAAN DAN PERAWATAN FASILITAS GEDUNG A UNIVERSITAS MUHAMMADIYAH LAMONGAN DENGAN METODE IPA

Introduction

Analisis kepuasan pengguna terhadap pemeliharaan dan perawatan fasilitas gedung a universitas muhammadiyah lamongan dengan metode ipa. Teliti kepuasan pengguna Gedung A Universitas Muhammadiyah Lamongan terkait pemeliharaan dan perawatan fasilitas. Dengan metode IPA, identifikasi prioritas perbaikan untuk optimalkan kinerja gedung.

Abstract

Pembangunan gedung bertingkat di Indonesia terus meningkat, menjadikan kepuasan pengguna indikator penting dalam menilai kinerja bangunan. Di sektor pendidikan, kepuasan pengguna berpengaruh besar pada produktivitas dan hubungan sosial. Penelitian ini mengevaluasi kepuasan pengguna Gedung A Universitas Muhammadiyah Lamongan untuk mengidentifikasi area perbaikan, mengoptimalkan alokasi sumber daya, dan meminimalkan biaya perawatan. Penelitian ini menggunakan data primer diperoleh melalui observasi lapangan dan kuisioner kepada 100 responden civitas akademika melalui Google Form, dengan uji validitas dan reliabilitas pada instrumen. Data diolah menggunakan metode Importance Performance Analysis (IPA) dengan bantuan perangkat lunak SPSS. Hasil menunjukkan rata-rata tingkat kesesuaian (TKi) sebesar 82,26%, dengan atribut plafon sebagai prioritas utama 77,78%.

Review

The paper, titled "ANALISIS KEPUASAN PENGGUNA TERHADAP PEMELIHARAAN DAN PERAWATAN FASILITAS GEDUNG A UNIVERSITAS MUHAMMADIYAH LAMONGAN DENGAN METODE IPA," addresses a highly relevant topic: user satisfaction with building maintenance, particularly within an educational institution. The abstract clearly articulates the increasing importance of user satisfaction as a performance indicator for buildings, especially in the context of academic productivity and social relations. The study's objective to identify areas for improvement, optimize resource allocation, and minimize maintenance costs at Universitas Muhammadiyah Lamongan is well-defined and contributes directly to practical facility management. The choice of Importance Performance Analysis (IPA) as the analytical method is appropriate for assessing user perceptions against actual performance. The methodology described appears robust for its stated purpose. The use of both field observation and a questionnaire administered to 100 civitas academica members via Google Form ensures a comprehensive data collection approach. The mention of validity and reliability testing for the research instrument strengthens the credibility of the collected data. The subsequent data processing using IPA with SPSS is a standard and effective approach for this type of analysis, allowing for clear identification of attributes requiring immediate attention. The preliminary results, indicating an overall conformity level (TKi) of 82.26% and identifying "plafon" (ceiling) as a key priority with 77.78%, provide concrete, actionable insights that facility managers can leverage directly. While the abstract presents a clear methodology and actionable initial findings, it could benefit from expanding on the *implications* and *contextual details* of these results. For instance, a brief elaboration on *why* the ceiling emerged as the top priority—e.g., specific issues observed during maintenance or user complaints—would enrich the discussion. Furthermore, while the study focuses on a single building, a brief mention of potential limitations regarding the generalizability of these findings, or suggestions for future comparative studies across different buildings or institutions, could enhance the paper's scholarly depth. Finally, while the IPA method is powerful, discussing specific recommended actions for each quadrant, beyond just prioritizing, could provide even greater practical value to the institution.

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