Pevi Alfiya Rahmi, Nica Astrianda, Hayatun Maghfirah, Cukri Rahmi Niani, Isyatur Raziah, Andriani Putri

Rancang Bangun Sistem Informasi Pemesanan Tiket Mobil Travel Menggunakan Metode Rapid Application Development Berbasis Web (Studi Kasus: PT Sempati Star )

Introduction

Rancang bangun sistem informasi pemesanan tiket mobil travel menggunakan metode rapid application development berbasis web (studi kasus: pt sempati star ). Rancang bangun sistem pemesanan tiket mobil travel berbasis web untuk PT Sempati Star. Dengan metode RAD, sistem ini memudahkan pemesanan online, tingkatkan efisiensi dan kepuasan pengguna.

Abstract

Sistem pemesanan tiket mobil travel berbasis web telah dirancang dan dibangun untuk PT Sempati Star menggunakan metode Rapid Application Development (RAD). Penelitian ini bertujuan untuk mengatasi masalah pemesanan tiket manual yang memerlukan pelanggan datang langsung ke loket, sehingga menghabiskan waktu dan tidak memungkinkan pemilihan kursi secara fleksibel. Sistem yang dikembangkan memungkinkan pelanggan untuk memesan tiket secara online, memilih rute, jadwal, dan posisi kursi dengan mudah. Pengujian sistem dilakukan melalui dua tahap, yaitu pengujian alpha dan beta. Hasil pengujian alpha menunjukkan bahwa sistem berfungsi dengan baik pada fitur dasar seperti pemesanan dan transaksi, namun memerlukan perbaikan pada beberapa aspek tampilan antarmuka. Pada pengujian beta, sistem berhasil mencapai tingkat kepuasan pengguna sebesar 85,46%, menunjukkan peningkatan yang signifikan dalam hal kemudahan penggunaan dan stabilitas. Sistem ini diharapkan dapat meningkatkan efisiensi proses pemesanan tiket dan memperbaiki layanan bagi pelanggan PT Sempati Star.

Review

This paper presents the design and development of a web-based travel ticket booking system for PT Sempati Star, utilizing the Rapid Application Development (RAD) methodology. The primary motivation for this work is to address the inefficiencies and limitations of traditional manual booking processes, which require customers to visit physical counters, consume significant time, and lack flexible seat selection options. The initiative to digitize this process is commendable, offering a clear path towards enhancing operational efficiency and significantly improving customer convenience and service quality for the travel company. The application of the RAD methodology appears well-suited for this project, likely enabling a quick turnaround in system development, a critical factor for business process improvements. The developed system successfully enables online ticket booking, allowing customers to easily select routes, schedules, and specific seat positions, directly addressing the identified manual process shortcomings. The two-stage testing, comprising alpha and beta phases, provides a structured approach to quality assurance. While the alpha testing revealed initial interface issues, indicating an iterative refinement process, the subsequent beta testing demonstrated a strong user satisfaction rate of 85.46%, underscoring the system's effectiveness in terms of usability and stability after improvements. Overall, this work demonstrates a practical and impactful solution to a common business challenge within the travel sector. The achievement of high user satisfaction in the beta phase highlights the system's potential to deliver tangible benefits to both PT Sempati Star and its customers. For a more comprehensive understanding, the full paper would benefit from delving deeper into the specific phases of RAD implemented, the technical architecture chosen, and a more detailed breakdown of the "aspects of the interface" that required improvement during alpha testing. Discussion on scalability for future growth and security measures would also enhance the paper's contribution. Nevertheless, this project represents a significant step forward in modernizing ticket booking processes.

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