Ratna Dwi Astuti

Proposed Business Process Management (BPM) Tools for Optimizing Business Process Management at PT Hutama Karya Infrastruktur

Introduction

Proposed business process management (bpm) tools for optimizing business process management at pt hutama karya infrastruktur. Optimize PT Hutama Karya Infrastruktur's BPM. Governance framework for tool selection recommends Enterprise Architect Sparx for infrastructure digital transformation.

Abstract

This study aims to develop and apply a governance-oriented Business Process Management (BPM) tool selection framework for PT Hutama Karya Infrastruktur, a project-based infrastructure enterprise undergoing digital transformation in Indonesia. A mixed-methods design was employed by combining internal gap analysis, Business Model Canvas analysis, organizational document review, semi-structured interviews, Value-Focused Thinking, Focus Group Discussions, and the Simple Multi-Attribute Rating Technique (SMART). Interview data were analyzed using thematic content analysis supported by ATLAS.ti to derive evaluation criteria, while SMART analysis was used to compare four BPM tool alternatives: ARIS Express, Enterprise Architect Sparx, SAP Signavio, and Bizagi. Sensitivity analysis was conducted to test the robustness of the ranking results. The study identified six evaluation criteria: Cost, System Integration, System Security, Ease of Use, Feature Suitability, and Post-Implementation Support. Feature Suitability and System Security emerged as the most important criteria, followed by System Integration and Post-Implementation Support. The SMART results indicate that Enterprise Architect Sparx achieved the highest aggregate score and remained the top-ranked alternative across different sensitivity scenarios. This study contributes to BPM and digital transformation literature by positioning BPM tool selection as a governance-oriented strategic decision rather than a purely technical software evaluation. The proposed framework offers a structured decision-making approach for infrastructure enterprises, state-owned enterprise subsidiaries, and project-based organizations in emerging economies.

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