Angga Priyadi, Daniel Fernando, Debi Irawan, Athia Saelan

Pengembangan Sistem Informasi Monitoring Checklist Maintenance untuk Efisiensi Pemeliharaan Pada Divisi General Affair

Introduction

Pengembangan sistem informasi monitoring checklist maintenance untuk efisiensi pemeliharaan pada divisi general affair. Sistem informasi monitoring checklist maintenance web-based untuk Divisi General Affair tingkatkan efisiensi pemeliharaan fasilitas. Atasi manual, akurasi data, dan pelaporan real-time.

Abstract

The General Affair (GA) Division at a telecommunications company faces problems in the maintenance checklist process, which is still carried out manually using paper and simple worksheets. This process often result in data duplication, inaccurate documentation, and delays in reporting. This research aims to develop a web-based maintenance checklist monitoring information system to support the digitalization and improve the efficiency of the facility maintenance process in the GA Division. The system development was carried out using the waterfall method through the steps of needs analysis, system design, implementation, and testing. The system was developed using the CodeIgniter 4 framework, Metronic UI interface, and MySQL as the database. Testing was conducted using the Black Box Testing method on 12 functional testing scenarios covering the main functions of the system for the roles of GA Admin and GA Officer, and all main functions of the system showed a 100% success rate according to specifications. In addition, a limited User Acceptance Test (UAT) was conducted involving GA Admin as expert judgment and GA Officers, showing that the system is easy to use, helps speed up the monitoring and reporting process, and improves the accuracy of checklist data. The research results are in the form of a web-based system that is capable of integrating the activities of various field officer roles, providing centralized data access, increasing maintenance efficiency, and supporting real-time monitoring and maintenance reporting.

Review

This paper addresses a pertinent operational challenge within the General Affair (GA) Division of a telecommunications company: the inefficiencies inherent in manual maintenance checklist processes. The abstract clearly articulates the problems of data duplication, inaccuracy, and delayed reporting resulting from paper-based and simple worksheet methods. The proposed solution, a web-based maintenance checklist monitoring information system, is timely and aims to digitalize and enhance the efficiency of facility maintenance. The use of the Waterfall method for system development, alongside modern technologies like CodeIgniter 4, Metronic UI, and MySQL, demonstrates a structured approach. The reported 100% success rate in Black Box testing for core functionalities and positive feedback from a limited User Acceptance Test (UAT) regarding ease of use, speed, and data accuracy are significant strengths, indicating a well-implemented and user-friendly system. While the abstract highlights successful system implementation and positive initial user feedback, several areas could benefit from further elaboration in the full paper. The description of the UAT, while positive, lacks specific quantitative metrics beyond anecdotal improvements; details on the number of GA Officers involved and the specific parameters measured for "ease of use" or "speeding up" would enhance the rigor. Furthermore, the abstract focuses primarily on functional success, but insights into non-functional aspects such as scalability, security features, or long-term maintenance strategies would provide a more comprehensive view of the system's robustness. It would also be beneficial to contextualize this system development within the broader landscape of facility management software, discussing how this custom solution compares to commercial off-the-shelf alternatives or other open-source projects, and what unique value proposition it offers beyond merely digitalizing a manual process. Overall, this research presents a valuable contribution to the practical application of information systems in improving operational efficiency within corporate divisions. The developed system offers a promising solution for integrating diverse field officer activities, centralizing data access, and enabling real-time monitoring and reporting, thereby directly addressing the identified challenges. The findings suggest a significant step forward in digitalizing crucial maintenance processes and could serve as a model for other organizations grappling with similar manual inefficiencies. The successful development and testing of this web-based system underscore its potential to deliver tangible benefits in terms of increased efficiency and data accuracy for the GA Division, making it a relevant piece of work for both practitioners seeking to implement similar solutions and researchers interested in applied information system development.

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