Mamok Andri Senubekti, Maria Angela Kartawidjaja, Gede Bagia Wijaya Adyana

Penerapan Metode Hybrid Waterfall-RAD pada Sistem Antrian Web untuk Optimalisasi Layanan di Pengadilan Negeri Bale Bandung

Introduction

Penerapan metode hybrid waterfall-rad pada sistem antrian web untuk optimalisasi layanan di pengadilan negeri bale bandung. Optimalkan layanan Pengadilan Negeri Bale Bandung dengan sistem antrian web hybrid Waterfall-RAD. Kurangi waktu tunggu, tingkatkan transparansi, dan dukung transformasi digital.

Abstract

Penelitian ini bertujuan mengoptimalkan pelayanan publik melalui pengembangan sistem antrian real-time berbasis web di Pengadilan Negeri Bale Bandung, yang sebelumnya menghadapi masalah antrian tidak terorganisir dan waktu tunggu lama akibat sistem manual. Metode pengembangan menggabungkan model Waterfall untuk struktur tahap linier dan pendekatan Rapid Application Development (RAD) untuk iterasi cepat berbasis partisipasi pengguna. Analisis kebutuhan dilakukan secara deskriptif untuk memetakan proses antrian eksisting, dilanjutkan dengan desain sistem berbasis framework CodeIgniter 3 dan MySQL. Implementasi mencakup antarmuka responsif, manajemen antrian otomatis, notifikasi suara, dan pembaruan status real-time. Hasil penelitian menunjukkan bahwa sistem mampu menyederhanakan proses antrian, meningkatkan transparansi melalui pemantauan antrian secara langsung, serta mengurangi waktu tunggu secara signifikan. Keberhasilan ini didukung oleh integrasi metode hibrida Waterfall-RAD yang memadukan kekuatan dokumentasi formal dan pengembangan adaptif. Temuan ini menegaskan pentingnya transformasi digital dalam layanan publik untuk meningkatkan akuntabilitas institusi peradilan, serta memberikan kerangka kerja yang dapat diadopsi oleh instansi pemerintah lain dengan konteks serupa.

Review

This paper addresses a critical issue in public service delivery: the inefficiencies of manual queue systems, specifically at the Bale Bandung District Court, which led to disorganization and prolonged wait times. The authors propose an innovative solution through the development of a real-time web-based queue system. A key strength of their approach lies in the adoption of a hybrid Waterfall-RAD methodology, which aims to combine the structured, linear progression of Waterfall with the iterative and user-participatory benefits of Rapid Application Development, thereby laying a robust foundation for system development and implementation. The research meticulously outlines its development process, beginning with a descriptive needs analysis to understand existing queue workflows. This informed the system design, which leveraged the CodeIgniter 3 framework and MySQL for database management. The implementation resulted in a functional system featuring a responsive user interface, automated queue management, voice notifications, and real-time status updates, all designed to enhance user experience. Crucially, the findings indicate that this system successfully streamlined the queuing process, significantly improved transparency through live queue monitoring, and substantially reduced waiting times. The authors attribute this success directly to the synergy of their hybrid methodology, effectively blending formal documentation with agile, adaptive development. The implications of this study extend beyond the immediate context of the Bale Bandung District Court. By demonstrating the tangible benefits of digital transformation in a public service setting, the paper underscores the importance of technological adoption for enhancing institutional accountability within the judiciary. Furthermore, the developed framework offers a valuable and adaptable model for other government institutions facing similar challenges in managing public service queues. Overall, this research provides a compelling case for implementing well-structured yet flexible development methodologies to drive significant improvements in public service efficiency and user satisfaction.

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