David Castillo Solis, Rodrigo Cadena Martinez

Gestión de tecnologías de la información en Norteamérica: un análisis comparativo de la creación y gestión de los departamentos de TI en empresas medianas

Introduction

Gestión de tecnologías de la información en norteamérica: un análisis comparativo de la creación y gestión de los departamentos de ti en empresas medianas. Estudio comparativo de la gestión y creación de departamentos de TI en empresas medianas de Norteamérica. Analiza gobernanza, ciberseguridad, cultura y geopolítica para un modelo local.

Abstract

Los departamentos de TI, tanto en empresas públicas como privadas de tamaño medio, en los diferentes países de Norteamérica, tienen su génesis de formas muy distintas, lo que da lugar a modelos de gestión diferentes y, por ende, a formas de desarrollo que contrastan notablemente entre sí. El objetivo de este estudio es explicar el fenómeno de las diferencias actuales entre los departamentos de TI de dichos países para justificar la necesidad de un modelo local de  génesis y gestión orientado a empresas medianas, tanto públicas como privadas, a partir de la comparación entre los tres países de Norteamérica en aspectos como el estado de la gobernanza, la situación geopolítica, el nivel de madurez en ciberseguridad y protección de datos, así como el análisis de la cultura organizacional y de las distintas dinámicas de trabajo regionales a partir de un análisis descriptivo cualitativo y documental, tomando solo documentos de 10 años a la fecha, de sitios en internet de los respectivos gobiernos de los países de Norteamérica y de organismos privados.

Review

This study proposes a timely and relevant analysis of Information Technology (IT) department genesis and management in medium-sized public and private enterprises across North America. The abstract clearly articulates a crucial research gap: understanding the diverse evolutionary paths and current management models of IT departments in different national contexts, specifically within Canada, Mexico, and the United States. By aiming to explain these differences and advocate for context-specific local models, the paper tackles an important issue for regional IT strategy and organizational development. The range of comparative factors—including governance, geopolitical situation, cybersecurity maturity, organizational culture, and regional work dynamics—suggests a comprehensive approach to dissecting this complex phenomenon. However, the proposed methodology raises some concerns regarding the depth and explanatory power of the study. Relying solely on a descriptive, qualitative, and documentary analysis of documents from government websites and unspecified "private organizations" over the last ten years may limit the ability to fully "explain the phenomenon of the differences" and robustly "justify the necessity of a local model." While documentary analysis can provide valuable insights into policy and high-level trends, it might struggle to capture the nuanced internal dynamics, informal practices, and day-to-day realities of IT department genesis and management within actual medium-sized enterprises. The absence of primary data collection, such as interviews with IT managers or surveys within these organizations, could leave a gap in the empirical evidence needed to substantiate strong claims about local model justification. Despite these methodological considerations, the study addresses a highly pertinent topic with significant practical implications for IT governance and strategy in North America. Should the authors carefully frame the limitations imposed by their documentary approach, or ideally, consider supplementing it with primary qualitative data, the research could make a substantial contribution. The comparative framework across distinct North American economies is a particular strength, promising insights into how diverse geopolitical and cultural landscapes shape critical technological functions. With careful execution and clear delineation of its scope, this paper has the potential to shed light on the unique challenges and opportunities for IT management in the region.

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