Danny Dwi Rachmanto, Adinda Sukma Novelia, Feni Ira Puspita, Rizal Ardianto, Siti Fatimah

Enhancing Performance and Worker Satisfaction at Tokonekoncoku Logistics Warehouse through Ergonomic Interior Design: A DMADV and CTQ-Based Study

Introduction

Enhancing performance and worker satisfaction at tokonekoncoku logistics warehouse through ergonomic interior design: a dmadv and ctq-based study. Improve Tokonekoncoku logistics warehouse performance & worker satisfaction with ergonomic interior design. This DMADV & CTQ study boosts efficiency, productivity & well-being for UMKM.

Abstract

The rapid expansion of the e-commerce sector has imposed considerable demands on Usaha Mikro, Kecil, dan Menengah (UMKM) to enhance the operational efficiency of their logistics warehouses. This study aims to improve organizational performance and employee well-being at Tokonekoncoku, a logistics UMKM, through an ergonomic workplace redesign. The research employs the Define, Measure, Analyze, Design, Verify (DMADV) methodology, emphasizing Critical to Quality (CTQ) parameters to ensure that the proposed interventions are both contextually relevant and quantitatively measurable. The CTQ priorities identified include operational time efficiency, productivity enhancement, and workforce satisfaction. By systematically implementing ergonomic principles—encompassing layout reorganization and workstation modifications—the study demonstrates a significant improvement in the efficiency and comfort of the work environment. The findings underscore that the integration of ergonomic design within the DMADV framework offers a robust approach to simultaneously advancing operational performance and promoting worker well-being in UMKM logistics settings.

Review

This study, titled 'Enhancing Performance and Worker Satisfaction at Tokonekoncoku Logistics Warehouse through Ergonomic Interior Design: A DMADV and CTQ-Based Study,' addresses a highly pertinent issue within the contemporary logistics landscape, particularly for Usaha Mikro, Kecil, dan Menengah (UMKM) grappling with the demands of a rapidly expanding e-commerce sector. The stated aim to improve both organizational performance and employee well-being at Tokonekoncoku through an ergonomic workplace redesign is commendable and aligns with current trends in sustainable business practices. The chosen methodology, Define, Measure, Analyze, Design, Verify (DMADV), complemented by an emphasis on Critical to Quality (CTQ) parameters, suggests a structured and data-driven approach to problem-solving. A significant strength of this research lies in its robust methodological framework, which promises a systematic implementation of interventions. The focus on CTQ priorities—operational time efficiency, productivity enhancement, and workforce satisfaction—ensures that the study's outcomes are not only theoretically sound but also practically measurable and relevant to the target organization's objectives. By integrating specific ergonomic principles, such as layout reorganization and workstation modifications, the study directly tackles the physical environment, a key determinant of both efficiency and comfort. The abstract strongly indicates that this integrated approach has led to demonstrable improvements, highlighting the dual benefit of enhanced operational performance and improved worker well-being, which is crucial for UMKM sustainability. While the abstract effectively outlines the study's scope and methodology, a full manuscript would ideally elaborate on several key areas to further substantiate its claims. It would be beneficial to see the specific metrics and quantitative data used to measure the 'significant improvement' in efficiency and comfort, moving beyond qualitative statements. Furthermore, details on the 'systematic implementation' of ergonomic principles, including the types of workstation modifications and the extent of layout reorganization, would provide critical insights. Finally, a discussion on the generalizability of these findings to other UMKM logistics settings, perhaps with consideration of scale and specific operational contexts, along with a deeper dive into the cost-benefit implications of such an ergonomic redesign, would greatly enhance the study's contribution to both academic literature and practical application. Nevertheless, the study presents a compelling case for the efficacy of combining DMADV with ergonomic principles in improving UMKM logistics operations.

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