Jiwa Pribadi, Muhammad Ilham Shiddiq, Dwikora Harjo

Efektivitas Penerapan Program Layanan Informasi Non-MITA di KPUBC Tanjung Priok

Introduction

Efektivitas penerapan program layanan informasi non-mita di kpubc tanjung priok. Penelitian ini mengkaji efektivitas program layanan informasi Non-MITA KPUBC Tanjung Priok dalam meningkatkan akses bea cukai, cukai, dan pajak, mengidentifikasi kendala & solusinya.

Abstract

The need for fast, transparent, and efficient information services has encouraged the Tanjung Priok Type-A Customs and Excise Main Service Office to implement the Non-MITA Client Information Service Registration Application. This study aims to analyze the effectiveness of the implementation of the program in increasing access to customs, excise and taxation information, identifying the obstacles faced, and the solutions implemented. The method used is descriptive qualitative with data collection techniques in the form of observation, in-depth interviews, documentation, and triangulation. The analysis uses Amitai Etzioni's theory of organizational effectiveness, which includes four dimensions: adaptation, integration, motivation, and production. The research results show that this application is quite effective in improving the quality of information services, although there are still obstacles such as limited quotas, lack of human resources, and user absence from service schedules. The solutions implemented include improved communication, better queue management, and regular service evaluation. Overall, the program implementation is considered to have met most of the effectiveness indicators according to Etzioni, but still requires improvement to be more adaptive to the dynamics of user needs.

Review

This paper, "Efektivitas Penerapan Program Layanan Informasi Non-MITA di KPUBC Tanjung Priok," addresses a critical area of public service improvement: the effectiveness of digital information service applications within a government agency. Focusing on the Non-MITA Client Information Service Registration Application at the Tanjung Priok Customs and Excise Office, the study aims to assess its impact on information access, identify implementation challenges, and present corrective measures. The research provides a timely evaluation of efforts to enhance transparency and efficiency in customs services, concluding that while the application is largely effective, ongoing refinements are necessary for optimal performance. A notable strength of this study lies in its robust qualitative descriptive methodology, employing a comprehensive suite of data collection techniques including observation, in-depth interviews, documentation, and triangulation, which collectively enhance the validity and reliability of the findings. The application of Amitai Etzioni's organizational effectiveness theory—encompassing adaptation, integration, motivation, and production—provides a strong analytical framework for a nuanced evaluation. The research effectively demonstrates that the Non-MITA application has been "quite effective" in enhancing the quality of information services, aligning with most of Etzioni's effectiveness indicators, thereby contributing to increased access to crucial customs, excise, and taxation information. Despite its successes, the study transparently identifies key operational obstacles that temper the program's full potential, such as limited quotas, insufficient human resources, and issues with user attendance. The implemented solutions—improved communication, better queue management, and regular service evaluation—are practical steps addressing these challenges. While the program implementation largely satisfies effectiveness indicators, the abstract aptly concludes that continuous improvement is vital for the application to remain "more adaptive to the dynamics of user needs." This suggests that future research could explore long-term sustainability, user satisfaction benchmarks, and the scalability of such initiatives across different public service contexts, ultimately reinforcing the paper's valuable insights into public sector digital transformation.

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