Bobby Yoskar Ndolu, Kemal Taufik, Sri Wahyuningsih

The Effect of Competency and Work Culture on Security Guard Performance at The Novotel Lombok Hotel

Introduction

The effect of competency and work culture on security guard performance at the novotel lombok hotel. Analyze competence & work culture's effect on security guard performance at Novotel Lombok Hotel. Quantitative study reveals both factors significantly enhance security unit effectiveness, offering HR insights.

Abstract

This study aims to analyze the effect of competence and work culture on the performance of the Security Unit at Novotel Lombok Hotel. The Security Unit plays a strategic role in maintaining safety, order, and providing a sense of security and comfort for hotel guests, employees, and assets. Therefore, the performance of the Security Unit must be supported by adequate competence and a positive, sustainable work culture. This research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to all members of the Security Unit at Novotel Lombok Hotel as the research respondents. The research instruments were tested for validity and reliability prior to further analysis. Multiple linear regression analysis was applied to examine the effects of competence and work culture on the performance of the Security Unit, both partially and simultaneously. The results indicate that competence has a positive and significant effect on the performance of the Security Unit, suggesting that higher levels of competence lead to better performance. In addition, work culture also has a positive and significant effect on performance. Simultaneously, competence and work culture have a significant influence on the performance of the Security Unit at Novotel Lombok Hotel. This study is expected to provide practical contributions for hotel management in formulating human resource management policies, particularly through competence development and the strengthening of work culture to enhance the overall performance of the Security Unit.

Review

This study investigates the critical factors of competence and work culture influencing the performance of the Security Unit at the Novotel Lombok Hotel, a topic of significant relevance given the strategic role of security in the hospitality industry. The authors clearly articulate their objective: to analyze how these two variables affect security guard performance, aiming to provide a sense of security and comfort for all stakeholders within the hotel environment. The emphasis on the necessity of adequate competence and a positive, sustainable work culture underscores the practical importance of this research endeavor. Methodologically, the paper employs a quantitative approach utilizing a survey method, distributing questionnaires to all members of the Security Unit, thereby conducting a census of the target population. This approach, coupled with the prior testing for validity and reliability of research instruments, lends credence to the data collection process. The application of multiple linear regression analysis for examining both partial and simultaneous effects is appropriate for the stated objectives. The results consistently demonstrate positive and significant effects: competence individually contributes to better performance, as does work culture, and their combined influence is also statistically significant, reaffirming the importance of both factors. The findings offer valuable practical contributions, particularly for human resource management in the hotel sector. The study effectively highlights areas where hotel management can strategically intervene to enhance security unit performance, specifically through targeted competence development programs and the cultivation of a robust, positive work culture. This research lays a solid foundation for informed policy-making, providing actionable insights that can directly lead to improved safety and operational efficiency within the Novotel Lombok Hotel and potentially serve as a model for other establishments in the hospitality industry.

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