Muchamad Ikbal, Aden Rosadi, Usep Saepullah, Nuryamin Nuryamin, Nurul Hudayanti Mahas

Pengembangan Kebijakan Penyelenggaraan Haji Berbasis Pada Kepentingan Jamaah

Introduction

Pengembangan kebijakan penyelenggaraan haji berbasis pada kepentingan jamaah. Analisis kebijakan haji di Indonesia yang berpusat pada kepentingan jamaah. Evaluasi implementasi, tantangan birokrasi, dan rekomendasi reformasi sistemik untuk pelayanan haji yang transparan & akuntabel.

Abstract

This research discusses the development of policies for the implementation of the hajj in Indonesia that is oriented towards the interests of pilgrims. As the country with the largest number of pilgrims in the world, Indonesia faces various challenges in providing efficient, accountable, and responsive services. The purpose of this study is to analyze the implementation of the Hajj implementation policy based on the regulatory framework, especially Law No. 8 of 2019, as well as evaluate the effectiveness of its implementation in fulfilling the rights of pilgrims. This study uses a qualitative approach with a literature study method. The analysis was carried out on relevant policy documents, regulations, evaluative reports, and academic literature. The theoretical approach of public policy and excellent service is used as a basis for analysis in examining the dimensions of public services, the development of hajj officers, and fund governance by the Hajj Financial Management Agency (BPKH). The results of the study show that although there has been some progress in regulatory and institutional aspects, challenges such as complex bureaucracy, limited human resource capacity, and lack of transparency and public participation are still the main obstacles. However, there is potential for improvement through systemic reforms that emphasize management transparency, increased professionalism of officers, and the involvement of pilgrims in the evaluation process. In conclusion, the policy orientation that is in favor of the pilgrims not only ensures the safe and comfortable implementation of the hajj, but also reflects the state's commitment to fulfilling the constitutional rights of citizens. The strategic recommendations in this study are expected to be constructive input for policy makers in realizing more inclusive and sustainable Hajj governance.

Review

This paper, titled "Pengembangan Kebijakan Penyelenggaraan Haji Berbasis Pada Kepentingan Jamaah" (Development of Hajj Implementation Policy Based on Pilgrim Interests), addresses a critical and highly relevant topic within the Indonesian context. As the nation with the largest contingent of Hajj pilgrims globally, Indonesia faces unique challenges in ensuring efficient, accountable, and pilgrim-centric services. The study's stated purpose to analyze the existing Hajj implementation policy, specifically against Law No. 8 of 2019, and evaluate its effectiveness in upholding pilgrims' rights is timely and of significant public interest. The utilization of public policy and excellent service theories provides a robust analytical framework for examining crucial dimensions such as public services, officer development, and fund governance by the Hajj Financial Management Agency (BPKH). Methodologically, the research employs a qualitative approach, specifically a literature study, which is appropriate for synthesizing existing knowledge and policy analysis. The reliance on relevant policy documents, regulations, evaluative reports, and academic literature offers a broad base for analysis, allowing for a comprehensive overview of the current policy landscape. The findings reveal a nuanced picture: while acknowledging progress in regulatory and institutional frameworks, the study highlights persistent obstacles such as complex bureaucracy, limited human resource capacity, and insufficient transparency and public participation. Importantly, the paper does not merely identify problems but also points towards potential improvements through systemic reforms emphasizing transparent management, enhanced officer professionalism, and crucially, greater involvement of pilgrims in the evaluation process. In conclusion, this study makes a valuable contribution by systematically examining the complexities of Hajj policy in Indonesia through a pilgrim-centric lens. Its emphasis on a policy orientation that prioritizes pilgrims not only underscores the practical necessity for a safe and comfortable pilgrimage but also reinforces the state's constitutional obligation to its citizens. The strategic recommendations proffered for achieving more inclusive and sustainable Hajj governance are well-founded and offer constructive input for policymakers. While a literature review inherently relies on secondary data, the comprehensive scope of documents analyzed appears to provide a solid foundation for its conclusions, making this a relevant and impactful piece for academic and policy discourse.

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