Baraz Yoechva Alfaiz

PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DALAM MENCAPAI KEPUASAN SISWA

Introduction

Penerapan total quality management (tqm) dalam mencapai kepuasan siswa. Penerapan Total Quality Management (TQM) dalam pendidikan untuk kepuasan siswa. Penelitian ini menganalisis kolaborasi kepala sekolah, guru, dan komite, berpedoman ISO 9001:2008.

Abstract

Abstract: Total Quality Management (TQM) is a management concept of educational institutions oriented towards improving quality through a continuous improvement process, focusing on customer satisfaction, and full involvement of all elements of the organization. Implementing TQM in the context of education involves harmonious collaboration between various internal components, such as principals, teachers, and staff, as well as the support of external parties, including school committees. This collaboration aims to provide optimal service to students as the main customer. This study aims to describe and analyze the implementation of TQM carried out by school principals, teachers, and school committees to achieve student satisfaction. This research uses a qualitative approach with data collection methods in the form of interviews, observations, and documentation. The results of the study show that SMAN 1 Rogojampi adopts TQM by integrating the visionary leadership of the principal, the active contribution of teachers, and the strategic support of the school committee. The implementation of TQM at SMAN 1 Rogojampi is guided by the ISO 9001:2008 quality standard, which is a reference to achieve customer satisfaction effectively and sustainably.Keywords: Total Quality Management (TQM), the principal teacher's School Committee, student satisfaction.Abstrak Total Quality Management (TQM) adalah sebuah konsep pengelolaan lembaga pendidikan yang berorientasi pada peningkatan kualitas melalui proses perbaikan berkesinambungan, fokus terhadap kepuasan pelanggan, dan keterlibatan penuh seluruh elemen organisasi. Implementasi TQM dalam konteks pendidikan melibatkan kolaborasi harmonis antara berbagai komponen internal, seperti kepala sekolah, guru, dan staf, serta dukungan pihak eksternal, termasuk komite sekolah. Kerja sama ini bertujuan untuk memberikan pelayanan yang optimal kepada siswa sebagai pelanggan utama. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis penerapan TQM yang dilakukan oleh kepala sekolah, guru, dan komite sekolah dalam upaya mencapai kepuasan siswa. Penelitian ini menggunakan pendekatan kualitatif dengan metode pengumpulan data berupa wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa SMAN 1 Rogojampi mengadopsi TQM dengan mengintegrasikan kepemimpinan visioner kepala sekolah, kontribusi aktif dari guru, serta dukungan strategis dari komite sekolah. Implementasi TQM di SMAN 1 Rogojampi berpedoman pada standar mutu ISO 9001:2008, yang menjadi acuan dalam upaya mencapai kepuasan pelanggan secara efektif dan berkelanjutan.Kata Kunci: Total Quality Management (TQM), Komite Sekolah, Kepuasan Siswa

Review

This abstract presents a timely and relevant qualitative study exploring the application of Total Quality Management (TQM) in an Indonesian educational institution to enhance student satisfaction. The research clearly articulates its aim to describe and analyze how principals, teachers, and school committees collaborate in TQM implementation, emphasizing continuous improvement and customer focus. The chosen qualitative methodology, utilizing interviews, observations, and documentation, is appropriate for an in-depth examination of the complex dynamics involved in organizational quality initiatives within a specific case study setting. The study's focus on internal and external stakeholder collaboration highlights a critical aspect of effective TQM adoption in schools. The findings presented in the abstract indicate a successful TQM adoption at SMAN 1 Rogojampi, characterized by the integration of visionary leadership from the principal, active contributions from teachers, and strategic support from the school committee. The explicit mention of ISO 9001:2008 as a guiding standard provides a strong indicator of a structured and internationally recognized framework for quality assurance underpinning their TQM efforts. This suggests a systematic approach to achieving and sustaining quality improvements. The emphasis on harmonious collaboration among all organizational elements and external parties is a strong point, reflecting a comprehensive understanding of TQM principles in practice. While the abstract effectively outlines the 'what' and 'how' of TQM implementation, it could benefit from a more explicit connection between these processes and the actual achievement of student satisfaction. The current abstract focuses heavily on the implementation mechanisms, but less on the tangible outcomes or demonstrable impact on student satisfaction itself, which is the ultimate goal stated in the title. For future development, the full paper would benefit from detailing specific metrics or qualitative evidence of improved student satisfaction directly attributable to the TQM initiatives. Additionally, given the single-case study approach, discussing the generalizability of these findings and exploring potential challenges encountered during implementation would further enrich the scholarly contribution.

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