Mustakim Mustakim, Dwi Nur Siti Marchamah

Hubungan Kualitas Pelayanan Kesehatan Dengan Kepatuhan Kunjungan Ibu Balita Di Posyandu Balita Makarti 4

Introduction

hubungan kualitas pelayanan kesehatan dengan kepatuhan kunjungan ibu balita di posyandu balita makarti 4. Analisis hubungan kualitas pelayanan kesehatan Posyandu Makarti 4 dengan kepatuhan kunjungan ibu balita. Kualitas layanan baik signifikan tingkatkan partisipasi.

Abstract

The importance of basic health services is because posyandu plays an important role in reducing maternal and infant mortality rates. The research aims to analyze the relationship between the quality of health services and compliance with visits by mothers of toddlers at Posyandu Balita Makarti 4. The research uses a quantitative analytical design, and correlational description with a cross-sectional design. The population includes all visits by mothers of toddlers in Sumowono, Semarang Regency, in June 2023. Sample selection used a total sample of 34 respondents. The validity test uses the product moment formula, the reliability test uses Cronbach's alpha formula, the normality test uses the Shapiro-Wilk formula, and the data is analyzed using chi-square. The research results show that the service quality of Posyandu Balita Makarti 4 is considered good. The dimensions of health service quality which include tangibles (0.003), reliability (0.01), responsiveness (0.015), assurance (0.001), and empathy (0.001) show that they have a positive and significant relationship with compliance with visits by mothers of toddlers at Posyandu Balita Makarti 4. Research suggestions emphasize the importance of improving the quality of services at Posyandu as an effective strategy to increase participation and compliance with visits by mothers of toddlers.

Review

This study, "Hubungan Kualitas Pelayanan Kesehatan Dengan Kepatuhan Kunjungan Ibu Balita Di Posyandu Balita Makarti 4," addresses a highly relevant topic concerning public health, specifically the role of Posyandu in reducing maternal and infant mortality. The research clearly articulates its objective: to analyze the relationship between health service quality and visit compliance among mothers of toddlers. Utilizing a quantitative, correlational descriptive approach with a cross-sectional design, the paper provides a focused investigation into a specific Posyandu. The methodology, including the use of validity and reliability tests (product moment, Cronbach's alpha) and appropriate statistical analysis (Shapiro-Wilk, chi-square), appears sound for establishing associations within the defined scope. The findings are compelling, indicating that the service quality at Posyandu Balita Makarti 4 is considered good, and crucially, all five dimensions of health service quality (tangibles, reliability, responsiveness, assurance, and empathy) demonstrate a positive and significant relationship with mothers' compliance in visiting the Posyandu. The low p-values reported for each dimension underscore the strength of these associations, providing robust evidence that improving these aspects directly correlates with increased participation. This reinforces the practical suggestion that enhancing service quality at Posyandu is an effective strategy for boosting visit compliance, thereby contributing to better maternal and child health outcomes. While the study offers valuable insights into the dynamics of service quality and visit compliance, certain limitations warrant consideration. The sample size of 34 respondents, while representing a total sample from a specific Posyandu, is relatively small, which might limit the generalizability of the findings beyond Posyandu Balita Makarti 4 or even Sumowono. Furthermore, the cross-sectional design, while effective for identifying correlations, cannot establish a causal relationship between service quality improvements and increased compliance. Future research could benefit from a larger, more diverse sample across multiple Posyandus to enhance external validity, and a longitudinal design could provide stronger evidence of causality. Nevertheless, this paper makes a significant contribution by empirically demonstrating the critical role of service quality in driving engagement with essential primary health services like Posyandu.

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