Nicholas Jeonanto, Yefta Christian

Analysis The Influence of Interest In Using Gopay Application With The DeLone and McLean Method In The City of Batam

Introduction

Analysis the influence of interest in using gopay application with the delone and mclean method in the city of batam. Explore the influence of user interest on Gopay application satisfaction in Batam using the DeLone & McLean model, examining system, information, and service quality.

Abstract

Gopay is a popular digital wallet application in Indonesia, provides convenience for various online transactions such as payments, money transfers, and shopping. Objective of this study is to examine the influence of user interest on the Gopay application using his DeLone and McLean method in the Batam city. Using a quantitative approach, the research was conducted by distributing questionnaires to 385 Gopay users. This study uses DeLone and McLean’s model. This model encompasses five variables: system quality, information quality, service quality, usage, and user satisfaction. Data validity and reliability were tested using SPSS 26, and while hypothesis testing was conducted using the SEM AMOS application. The findings of this analysis indicate that all variables have a positively and significantly contribute to users’ satisfaction with Gopay. This study research provides theoretical and practical implications for digital wallet application developers and researchers conducting similar analyses in the future.

Review

This paper addresses a highly relevant topic: user adoption and satisfaction with digital wallet applications, specifically Gopay, within the burgeoning digital economy in Indonesia, focusing on Batam city. The study's objective to examine the influence of user interest on the Gopay application using the established DeLone and McLean (D&M) Information Systems Success Model is timely and contributes to the understanding of consumer behavior in the digital payment landscape. The quantitative approach, utilizing a substantial sample size, appears appropriate for exploring the relationships between the D&M dimensions and user outcomes. A key strength of the research lies in the application of the widely recognized DeLone and McLean model, providing a robust theoretical lens to analyze system success in the context of mobile payment applications. The methodology, involving questionnaire distribution to a significant number of Gopay users (n=385) and rigorous statistical analysis using SPSS for validity and reliability testing, and SEM AMOS for hypothesis testing, demonstrates a commitment to methodological soundness. The stated finding that "all variables have a positively and significantly contribute to users’ satisfaction with Gopay" suggests a clear and impactful outcome, reinforcing the utility of the D&M model in this specific context and offering valuable insights for digital wallet developers. While the study's objective is clear, the abstract could benefit from further clarifying the precise conceptualization and operationalization of "user interest" as mentioned in the title and objective, particularly its explicit integration within or distinction from the D&M model's "usage" and "user satisfaction" variables. The abstract states the D&M model encompasses system quality, information quality, service quality, usage, and user satisfaction, and then reports findings on *these variables* contributing to *satisfaction*. Elucidating how "interest" specifically fits into this framework—whether it's an antecedent, mediator, or an alternative outcome—would enhance theoretical clarity. Additionally, while the overall findings are positive, the full paper should detail the relative strength and specific pathways of influence from each D&M variable to user satisfaction, offering more nuanced insights for developers and future research.

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