Akhmad Ivan Zulkarnaen, Octa Dwi Sofian

ANALISIS PERAN ETIKA ADMINISTRASI DALAM OPTIMALISASI KUALITAS LAYANAN PUBLIK DI KANTOR KELURAHAN TANJUNGREJO MALANG

Introduction

Analisis peran etika administrasi dalam optimalisasi kualitas layanan publik di kantor kelurahan tanjungrejo malang. Analisis peran etika administrasi untuk optimasi kualitas layanan publik di Kelurahan Tanjungrejo Malang. Pelajari bagaimana prinsip etika meningkatkan efektivitas layanan dan kepercayaan masyarakat.

Abstract

Abstract Administrative ethics plays a strategic role in determining the quality of public services, which should not only focus on fulfilling administrative needs but also reflect key principles such as justice, equality, accountability, loyalty, and social responsibility. These principles serve as a critical foundation for realizing good governance, particularly at the village (kelurahan) level as the frontline of public service delivery. This study is intended to analyze the role of administrative ethics in optimizing the quality of public services at the office of Tanjungrejo urban village in Malang City, focusing on four main dimensions: equality, justice, loyalty, and responsibility. A descriptive qualitative approach was employed, using observation, interviews, and documentation techniques, with the village head, structural officials, and community members as informants. The findings indicate that the application of ethics in the dimensions of equality and justice has been carried out optimally through services that follow procedures and are free from discrimination. Employee loyalty is generally well demonstrated, although issues of discipline remain. Meanwhile, the majority of staff show a strong sense of professional responsibility in carrying out their duties. These findings affirm that the consistent implementation of administrative ethics can significantly improve the effectiveness and quality of public services, while also strengthening accountability and public trust in local government institutions. 

Review

This study, titled "ANALISIS PERAN ETIKA ADMINISTRASI DALAM OPTIMALISASI KUALITAS LAYANAN PUBLIK DI KANTOR KELURAHAN TANJUNGREJO MALANG," delves into a critical area of public administration: the nexus between administrative ethics and service quality. The abstract effectively highlights the strategic importance of ethical principles—such as justice, equality, accountability, loyalty, and social responsibility—as fundamental to achieving good governance, particularly at the frontline of public service delivery in urban village offices. The paper's objective to analyze this role within the specific context of Tanjungrejo urban village is timely and relevant, contributing to the understanding of how ethical frameworks translate into tangible improvements in citizen-facing services. Employing a descriptive qualitative approach, the research utilizes a robust methodology involving observation, interviews, and documentation, drawing insights from a diverse group of informants including the village head, structural officials, and community members. The findings are largely positive, indicating optimal application of ethics in dimensions of equality and justice, evidenced by non-discriminatory and procedural service delivery. While employee loyalty is generally commendable, the abstract candidly notes existing discipline issues, offering a valuable point of nuance. Furthermore, the strong sense of professional responsibility among staff is a positive indicator. These findings collectively affirm the core hypothesis that consistent implementation of administrative ethics is instrumental in enhancing service effectiveness, quality, accountability, and public trust. Overall, this paper appears to offer a valuable empirical contribution to the discourse on public sector ethics and governance. Its localized focus provides actionable insights for similar administrative units grappling with service optimization. While the abstract strongly asserts the benefits of ethical implementation, a deeper exploration in the full manuscript into the *specific mechanisms* or *training initiatives* that foster optimal ethical conduct, especially in areas like equality and justice, would further strengthen its contribution. Additionally, a detailed analysis of the root causes of the identified discipline issues related to loyalty, and proposed strategies for their amelioration, could provide a more comprehensive roadmap for enhancing public service quality through administrative ethics.

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