Dhea Ayu Putri Hermawanti

Analisis Kesiapan Aktor Pelaksana dalam Pelayanan Satu Pintu Dinas Pendidikan Kota Surabaya

Introduction

Analisis kesiapan aktor pelaksana dalam pelayanan satu pintu dinas pendidikan kota surabaya. Analisis kesiapan aktor Pelayanan Satu Pintu Dinas Pendidikan Surabaya. Tingkatkan efisiensi & kualitas layanan publik melalui inovasi birokrasi, berdasar 5 indikator Martin Jr.

Abstract

Bureaucratic reform is a strategic step aimed at achieving good governance by enhancing efficiency and effectiveness in public services. One of the innovations implemented by the Education Office of Surabaya City is the One-Stop Service system, which is designed to simplify access for the community by allowing them to visit just one location for services. This study aims to analyze the extent of the readiness of the service providers in delivering effective, efficient, and quality services, utilizing five indicators from Martin Jr.'s theory, namely: (1) Proficiency in using equipment; (2) Readiness; (3) Responsibility in service; (4) Discipline; (5) Employee attitude. The method used in this research is qualitative descriptive, with data collection conducted through interviews, observations, and literature studies. The findings indicate that the readiness of employees in the One-Stop Service at the Education Office of Surabaya City plays a crucial role in enhancing the quality of public service to the community.

Review

This paper, "Analisis Kesiapan Aktor Pelaksana dalam Pelayanan Satu Pintu Dinas Pendidikan Kota Surabaya," addresses a highly relevant and timely topic concerning bureaucratic reform and the enhancement of public service delivery. The focus on the One-Stop Service (OSS) system within the Surabaya City Education Office is particularly pertinent, as such initiatives are critical for improving governmental efficiency and citizen satisfaction in developing contexts. The study clearly aims to assess the readiness of service providers, a foundational element for the successful implementation and sustained effectiveness of these reforms, positioning itself well within contemporary discussions on good governance. A notable strength of this research lies in its clear theoretical underpinning, utilizing five specific indicators from Martin Jr.'s theory to assess readiness: equipment proficiency, general readiness, responsibility, discipline, and employee attitude. This structured approach provides a robust framework for evaluating multifaceted aspects of actor preparedness. Furthermore, the selection of a qualitative descriptive methodology, supported by data collection through interviews, observations, and literature studies, is appropriate for gaining in-depth insights into the complexities of human-centric service delivery. This methodological choice allows for a nuanced understanding of the readiness factors at play within the One-Stop Service system, and the abstract clearly articulates a key finding regarding the crucial role of employee readiness. While the abstract effectively outlines the study's purpose and methodology, a more detailed presentation of the specific findings would significantly enhance its impact. For instance, mentioning some key challenges identified or particular areas where readiness is lacking or exemplary, rather than a broad conclusion, would be beneficial. The abstract could also benefit from briefly discussing the practical implications or recommendations derived from the "crucial role" of employee readiness for policymakers. Nevertheless, this study makes a valuable contribution by highlighting the critical human element in successful bureaucratic reform and offering a structured approach to its evaluation within a vital public service context.

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