Syarifatul Mar’ah, Syarifah Ida Farida

Analisis Beban Kerja dalam Meningkatkan Kinerja Pegawai pada Kantor Kelurahan Pondok Karya, Kota Tangerang Selatan

Introduction

Analisis beban kerja dalam meningkatkan kinerja pegawai pada kantor kelurahan pondok karya, kota tangerang selatan. Analisis beban kerja pegawai Kelurahan Pondok Karya, Tangerang Selatan. Mengungkap dampaknya pada kinerja, keterlambatan layanan, serta solusi penataan tugas untuk pelayanan publik yang optimal.

Abstract

This study aims to analyze the workload conditions and their impact on employee performance at the Pondok Karya Urban Village Office, South Tangerang City. The research methode used mix methode (qualitative and qualitative) approach with purposive sampling, involving key informants consisting of the Head of Village, Secretary of Village, and Section Heads who have an understanding of task distribution. The findings indicate that employee workload is dynamic and intensive, with service volumes reaching up to 20 documents per day, resulting in delays in task completion of up to three working days. The accumulation of tasks is influenced by the limited number of active staff and systemic constraints in the Population Administration Information System (SIAK), particularly related to daily service quota limitations. These conditions affect employees’ work focus, increase the risk of errors, and impact their psychological condition due to work pressure. Therefore, it is necessary to reorganize task distribution more proportionally and improve work management within the organization to enhance employee performance and the quality of public services. Abstrak Penelitian ini bertujuan untuk menganalisis kondisi beban kerja serta dampaknya terhadap kinerja pegawai di Kantor Kelurahan Pondok Karya, Kota Tangerang Selatan. Metode penelitian yang digunakan adalah Mix Methode (kuantitatf dan kualitatif) dengan teknik purposive sampling, dengan informan yang terdiri dari Lurah, Sekretaris Lurah, dan Kepala Seksi yang memiliki pemahaman terkait pembagian tugas. Hasil penelitian menunjukkan bahwa beban kerja pegawai bersifat dinamis dan intensif, dengan volume pelayanan mencapai hingga 20 dokumen per hari yang berdampak pada keterlambatan penyelesaian tugas hingga 3 hari kerja. Penumpukan pekerjaan dipengaruhi oleh keterbatasan staf aktif serta hambatan sistemik pada Sistem Informasi Administrasi Kependudukan (SIAK), khususnya terkait keterbatasan kuota pelayanan harian. Kondisi tersebut berdampak pada penurunan fokus kerja, meningkatnya risiko kesalahan, serta kondisi psikologis pegawai akibat tekanan kerja. Oleh karena itu, diperlukan penataan distribusi tugas yang lebih proporsional serta pengelolaan kerja yang lebih optimal guna meningkatkan kinerja pegawai dan kualitas pelayanan publik. Kata Kunci: Beban Kerja, Kinerja, Pelayanan Publik

Review

The submitted abstract, "Analisis Beban Kerja dalam Meningkatkan Kinerja Pegawai pada Kantor Kelurahan Pondok Karya, Kota Tangerang Selatan," addresses a highly relevant issue concerning the efficiency and well-being of employees within public service settings. The study's stated aim is to analyze the workload conditions at the Pondok Karya Urban Village Office and understand their impact on employee performance. This focus is particularly pertinent given the increasing demands placed on local government offices and the need to ensure effective public service delivery. Methodologically, the research employs a commendable mixed-methods approach, integrating both qualitative and quantitative data to provide a comprehensive analysis. Purposive sampling was utilized to gather insights from key informants, including the Head of Village, Secretary, and Section Heads, who possess direct knowledge of task distribution. The findings presented are striking: employees face a dynamic and intensive workload, processing up to 20 documents daily, which frequently leads to significant delays in task completion, sometimes up to three working days. These issues are attributed to a dual challenge: limited active staff and systemic constraints within the Population Administration Information System (SIAK), specifically daily service quota limitations. The identified consequences of this intense workload are critical, including decreased work focus, an elevated risk of errors, and adverse psychological impacts on employees stemming from sustained pressure. To mitigate these issues and improve overall performance, the abstract proposes two key interventions: a more proportional reorganization of task distribution and an overall improvement in work management within the organization. While the abstract provides a strong case for the problems identified and the necessity for change, a deeper dive into the specific quantitative data and more detailed, actionable recommendations for system improvements or staffing strategies would further enhance the practical utility of the research. Nevertheless, this study offers valuable insights into the operational realities of urban village offices and lays a foundational argument for critical administrative reforms.

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