Afif Putro Sulaiman Afif, Dafa Rizqi Setiawan, Krisna Nur Aedi Aripin, Wasis Haryono

SISTEM INFORMASI LAYANAN CATERING BERBASIS WEB PADA CV. SERAYU

Introduction

Sistem informasi layanan catering berbasis web pada cv. Serayu. Kembangkan sistem informasi layanan catering berbasis web untuk CV. Serayu. Tingkatkan efisiensi pemrosesan pesanan, minimalkan kesalahan dengan pemesanan online & laporan otomatis.

Abstract

This study developed a web-based catering service information system for CV. Serayu to improve the efficiency of order processing and data management. Previously, CV. Serayu used a manual system that often caused recording errors, delays in transaction report preparation, and difficulties in monitoring order status. The information system that was developed provided features for online ordering, menu and price management, real-time order status monitoring, and automatic transaction report generation. The system was developed through stages of requirements analysis, user interface and database design, implementation using PHP with the Laravel framework, and testing using the black box testing method. The test results showed that the system was able to reduce recording errors, speed up administrative processes, and make it easier for customers to place orders. This system also assisted management in obtaining more accurate and timely reports. The information system was expected to support improved service quality and enhance the professionalism of the company.

Review

This paper presents a relevant and timely effort to address common operational challenges faced by small to medium-sized businesses in the service sector, specifically catering. The stated objective of developing a web-based catering service information system for CV. Serayu directly targets the inefficiencies and errors inherent in manual administrative processes. The abstract clearly articulates the pre-existing problems, such as recording errors, delays in report generation, and difficulties in order status monitoring, thereby establishing a strong justification for the proposed system. The initiative to enhance service quality and company professionalism through technological adoption is commendable and aligns with current industry trends. The methodology employed for system development appears sound, following standard software engineering practices including requirements analysis, UI and database design, implementation, and testing. The choice of PHP with the Laravel framework is a practical and widely accepted stack for web application development, indicating a robust technical foundation. The system's features, such as online ordering, menu and price management, real-time order status, and automated report generation, are well-chosen to directly mitigate the identified problems and streamline critical business operations. The application of black box testing further suggests a focus on functional correctness and user experience. The reported outcomes from the system's implementation are highly positive, indicating successful achievement of the project's goals. The reduction in recording errors, acceleration of administrative processes, and simplification of customer ordering are tangible benefits that would significantly improve operational efficiency and customer satisfaction. Furthermore, the system's ability to provide more accurate and timely reports for management is crucial for informed decision-making and strategic planning. Overall, this work demonstrates a successful application of information technology to solve real-world business problems, promising improved service quality and enhanced professionalism for CV. Serayu.

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