Della Aprilina, Binti Azizatun Nafi'ah

Attributes of Innovation in Public Transportation Services as a Feeder Transport Mode in the City of Surabaya (Case Study: Feeder Wira Wiri Suroboyo)

Introduction

Attributes of innovation in public transportation services as a feeder transport mode in the city of surabaya (case study: feeder wira wiri suroboyo). Kaji atribut inovasi Feeder Wira Wiri Suroboyo di Surabaya. Analisis Relative Advantage, Compatibility, Complexity, dll. Temukan optimalisasi layanan publik atasi kemacetan.

Abstract

Jumlah angkutan di Kota Surabaya mengalami peningkatan dari tahun ke tahun. Tingginya volume angkutan tersebut menyebabkan kemacetan semakin meningkat. Untuk itu Pemerintah Kota Surabaya dan Dinas Perhubungan Kota Surabaya telah melakukan suatu inovasi melalui angkutan umum berupa Feeder Wira Wiri Suroboyo agar masyarakat dapat beralih ke angkutan umum. Penelitian ini bertujuan untuk mengetahui dan menganalisis atribut/karakteristik inovasi pada layanan angkutan umum Feeder Wira Wiri Suroboyo di Kota Surabaya. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif dengan pendekatan studi kasus. Penelitian ini menggunakan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Fokus penelitian ini menggunakan teori atribut inovasi menurut Rogers dalam Suwarno (2008) yang meliputi aspek Relative Advantage, Compatibility, Complexity, Triatibility, dan Observability. Hasil penelitian ini menunjukkan bahwa atribut inovasi layanan angkutan umum feeder Wira Wiri Suroboyo sudah terpenuhi namun belum optimal, karena masih terdapat ketidaksesuaian antara layanan dengan kebutuhan pengguna serta fasilitas pendukung seperti halte yang belum memadai.

Review

This paper tackles a highly pertinent and contemporary issue concerning urban mobility and public sector innovation, specifically focusing on the transportation landscape in Surabaya. Titled "Attributes of Innovation in Public Transportation Services as a Feeder Transport Mode in the City of Surabaya (Case Study: Feeder Wira Wiri Suroboyo)," the study directly addresses the pressing problem of increasing traffic congestion due to a rising volume of vehicles. The initiative by the Surabaya City Government and Department of Transportation to introduce the "Feeder Wira Wiri Suroboyo" service as an innovative public transport solution is a commendable effort, and this research effectively sets out to analyze its key attributes, providing valuable insight into urban policy implementation. Methodologically, the research employs a qualitative approach through a case study design, which is appropriate for an in-depth exploration of a specific service innovation. Data collection methods involving observation, interviews, and documentation contribute to a comprehensive understanding of the feeder system from various perspectives. A significant strength of this study is its explicit reliance on a robust theoretical framework: Rogers' attributes of innovation. By systematically examining the Feeder Wira Wiri Suroboyo service across Relative Advantage, Compatibility, Complexity, Triatibility (Trialability), and Observability, the paper offers a structured and theoretically grounded analysis, enhancing its academic rigor and analytical depth. The findings indicate that while the innovation attributes of the Feeder Wira Wiri Suroboyo service are present, they are not yet optimally realized. The study critically identifies key areas of sub-optimality, notably a mismatch between the services offered and actual user needs, alongside inadequate supporting infrastructure, particularly insufficient bus stops. This insight is invaluable for urban planners and policymakers, providing clear directions for strategic improvements to enhance the adoption and overall effectiveness of public transport innovations. The paper thus provides a solid foundation for future work aimed at optimizing such services through user-centric design and infrastructure development, ultimately contributing to more sustainable and efficient urban transportation systems.

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