Alya Nisrina Firmansyah, Mas Dadang Enjat Munajat

Agile Governance Dalam Meningkatkan Layanan Kegawatdaruratan Cirebon Siaga 112 di Kota Cirebon

Introduction

Agile governance dalam meningkatkan layanan kegawatdaruratan cirebon siaga 112 di kota cirebon. Pahami penerapan Agile Governance pada layanan kegawatdaruratan Cirebon Siaga 112. Tingkatkan kualitas, efektivitas, dan efisiensi layanan publik di Kota Cirebon.

Abstract

In order to improve the quality of public services, the Cirebon City Government has taken agile steps to provide effective and efficient emergency services for the community through the Cirebon Siaga 112 service. Cirebon Siaga 112 is an adoption of the Single Number of Emergency Calls (NTPD) 112 service concept that provides integrated complaint services to facilitate the handling of emergency conditions with a single number 112 that can be accessed by the public 24 hours without a call fee. This study aims to describe the application of Agile Governance in the implementation of Cirebon Siaga 112 public services in Cirebon City, using the Agile Governance theory proposed by Luna et al. (2015). This research uses a qualitative approach, for data collection techniques carried out are interviews, observation and documentation. The results showed that the implementation of Cirebon Siaga 112 in Cirebon City has been quite good in applying the principles of Agile Governance to improve the quality of public services that are more effective and efficient. However, the Human Focused principle still needs improvement related to community participation. This recommendation aims to optimize the application of Agile Governance principles in the implementation of Cirebon Siaga 112 public services in Cirebon City and provide implications for other regions on the importance of adopting technology-based services and involving the community in developing public service innovations.

Review

This paper investigates a highly relevant and timely topic concerning the enhancement of public service quality through the application of Agile Governance principles. Focusing on the Cirebon Siaga 112 emergency service, an adaptation of the National Single Number of Emergency Calls (NTPD) 112, the study aims to describe how Agile Governance, as theorized by Luna et al. (2015), has been implemented to deliver more effective and efficient emergency response in Cirebon City. The chosen subject matter is particularly pertinent given the increasing demand for responsive and integrated public services, especially in critical domains like emergency relief, making this research a valuable contribution to the discourse on modern public administration. Employing a qualitative research approach, the authors utilized interviews, observation, and documentation to gather rich data regarding the operationalization of Cirebon Siaga 112. The initial findings suggest a commendable effort by the Cirebon City Government, with the service demonstrating a "quite good" application of Agile Governance principles. This indicates that the service has largely succeeded in fostering adaptability, responsiveness, and efficiency, which are hallmarks of agile frameworks, in its efforts to enhance public service delivery. The successful integration of a 24-hour, call-fee-free, single-number system for emergency complaints is a testament to the practical benefits derived from adopting such a governance model. While the study highlights significant progress, it astutely identifies a critical area requiring further attention: the "Human Focused" principle, specifically regarding community participation. This is a crucial insight, as true agility and service excellence are often predicated on continuous feedback and co-creation with end-users. The recommendation to optimize community involvement is therefore vital, as it could further refine the service's responsiveness and ensure its alignment with citizens' evolving needs. Furthermore, the paper provides compelling implications for other regions, underscoring the importance of both adopting technology-based services and, crucially, fostering robust community engagement in the development and continuous improvement of public service innovations. This balanced perspective, acknowledging both achievements and areas for growth, enhances the paper's practical utility and scholarly merit.

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